Marketing Ambassador

L'Auberge Baton Rouge; Baton Rouge (LA); On-site; USD 30,000 - 40,000; Part time

Job summary

L'Auberge Baton Rouge is seeking a Marketing Ambassador responsible for assisting in promotional event execution and meeting new casino customers. This role requires excellent customer service skills and the ability to work in a dynamic environment.

Key responsibilities include setting up promotional events, ensuring compliance with regulations, and promoting the Rewards program. Ideal candidates will have a high school diploma and be at least 21 years of age.

Qualifications

• Excellent customer service and problem-solving skills.
• Familiarity with marketing and advertising concepts.
• Ability to multi-task and be extremely organized.

Responsibilities

• Assist in the execution and breakdown of promotional events.
• Maintain detailed knowledge of promotions and special events.
• Promote the Rewards program and encourage guest sign-ups.

Skills

Customer service skills

Problem-solving skills

Organizational skills

Marketing knowledge

Education

High school diploma or equivalent

Tools

Microsoft applications

Player-tracking systems

Job description

As a Marketing Ambassador you are responsible for assisting in the execution of promotional events, special events and tournaments as well as the meeting and greeting of new casino customers through new PENN Play card sign ups.

Responsibilities

• Assists in the set‑up, execution and breakdown of all on‑site and off‑site promotions and special events, including tournaments, drawings, VIP parties, and festivals.
• Works within a team to ensure that all items needed to carry out the promotion and/or special event are in the appropriate place in a timely manner.
• Responsible for adhering to established policies and procedures for each promotion.
• Issues appropriate prizes to guests.
• Performs on‑stage announcements for drawings and/or events using a microphone.
• Maintains detailed knowledge of all promotions and special events to explain policies and procedures to customers.
• Introduces the PENN Play cards to new players and replaces lost cards for guests.
• Accurately enters new customer accounts and updates accounts when necessary.
• Promotes the Rewards program and meets monthly goals set; promotes the Rewards App and encourages guest downloads.
• Builds relationships with customers to drive Rewards sign‑ups and email capture, ensuring initial contact is courteous, informative, and thorough.
• Displays a friendly, positive demeanor while collecting information to grow the Rewards database.
• Provides support and troubleshoots guest concerns with marketing technology (app, offers, kiosks, etc.).
• Keeps guest information secure and verifies accuracy.
• Provides customers with accurate information about the Rewards program, property, and entertainment offerings.
• Performs other duties as assigned to support the efficient operation of the department.

Essential Functions

• Ability to use all equipment associated with the position, including player‑tracking systems, Microsoft applications and internal systems.
• Required to work varying schedules, including holidays and weekends, to meet business needs.
• Works in an environment with varying levels of crowds, noise and smoke, subject to customer volume.
• Conforms to all applicable Louisiana Gaming Regulations and company policies.
• Effectively and efficiently moves around all work areas.
• Flexible to work varying shifts and time schedules.

Qualifications

• Conform to all Louisiana Gaming Regulations and company policies.
• Excellent customer service and problem‑solving skills.
• Familiarity with marketing and advertising concepts.
• Ability to multi‑task, be extremely organized, detail oriented, handle deadlines, prioritize, self‑motivated and have a creative eye.
• Ability to read and interpret documents and procedure manuals.
• Ability to speak effectively before groups of customers or employees.
• High school diploma or equivalent.
• Must be age 21 or older.

Equal Opportunity Employer