Marketing Supervisor

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Wellness programs

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

A leading entertainment company in Indiana, PA is seeking a Guest Service Supervisor who excels in customer service and team collaboration. The role includes promoting Player’s card benefits, supervising staff, and ensuring an exceptional experience for guests. Candidates must have 2-3 years of casino experience or Casino Marketing background, a positive attitude, and the ability to train others. This position offers competitive compensation and benefits.

Qualifications

• 2-3 years of related casino experience or 6 months of Casino Marketing experience required.
• Basic computer skills required; proficiency in Microsoft Office applications preferred.
• Must understand and speak the English language.
• Ability to train and mentor individuals and a team; self-starter and proactive.

Responsibilities

• Provide superior guest service by promoting Player’s card benefits and current promotions.
• Interview, hire, train, and direct staff members effectively.
• Ensure accuracy and integrity of player database.
• Act as a role model for others in the team.
• Promote a fun, casino-environment for guests and team members.
• Adhere to property and departmental standards and policies.
• Interview, hire, train, and guide staff to success.
• Counsel team members and implement corrective actions as needed.
• Handle difficult guests and escalations effectively.
• Supervise Marketing Representatives, scheduling and compliance.
• Maintain accurate player database and daily logs.
• Assist in organizing events/promotions and staffing.
• Answer questions about Player’s Club and property details.
• Maintain open communication with Manager and staff.
• Collaborate with other departments to maximize efficiency.
• Create engaging guest experiences appropriate for a casino.
• All other duties as assigned.

Skills

Customer service excellence

Team collaboration

Problem-solving

Positive attitude

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Personally provides superior guest service by demonstrating and up-selling all levels of the Player’s card benefits, current promotions and/or events.
• Responsible for PENN Play guest benefit delivery, providing excellent guest service while diligently and enthusiastically promoting marketing objectives.
• Responsible for the professionalism and performance of the PENN Play staff and service areas while providing an experience that meets departmental expectations.
• Acts as a role model for others to emulate.
• This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
• Understands and adheres to all property and departmental standards, policies, and procedures.
• Interviews, hires, trains, and directs staff members in a manner that ensures department success.
• Proactively counsels team members and implements necessary corrective measures.
• Effectively handles difficult guests and escalated situations expediently.
• Supervises Marketing Representatives including scheduling, monitoring breaks, and ensuring compliance with all departmental policies and procedures.
• Ensures accuracy and integrity of player database; authorizes necessary overrides and oversees daily paperwork/logs for accuracy and completeness.
• Assists in the organization and implementation of special events/promotions within the Marketing department. Schedules and staffs said events when necessary.
• Able to answer all questions about Player’s Club program, gaming, and general property information.
• Maintains open communication with Department Manager and staff.
• Displays the ability to be a team player and interfaces with other departments to develop key relations to ensure maximum efficiency in completing job tasks.
• Creates fun for the guests appropriate to a casino environment.
• All other duties and/or responsibilities as assigned.

Requirements

• High School Diploma or GED equivalent required; Bachelor's degree preferred.
• 2-3 years of related casino experience or 6 months of Casino Marketing experience required.
• Basic computer skills required; proficiency in Microsoft Office applications preferred.
• Must understand and speak the English language.
• Must be able to sit or stand for long periods of time.
• Ability to accurately prioritize, organize, and complete multiple activities within realistic time goals.
• Must maintain a positive attitude and must be a team player at all times.
• Ability to train and mentor both individuals and a team.
• Must be a self starter and require little supervision or direction.