Marketing Representative (PT)

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 32,000 - 52,000; Part time

Benefits offered by this job

Wellness programs

401(k) matching

Day-one medical coverage

Annual performance bonus

Paid time off

Job summary

A dynamic entertainment company in Indiana seeks team members to assist with marketing and customer service in a fast-paced casino environment. Responsibilities include supporting promotions, addressing customer inquiries, and maintaining compliance with regulations. Candidates must demonstrate strong communication skills and the ability to manage various tasks. This role offers opportunities for career growth and a competitive benefits package, including medical coverage and 401(k) matching.

Qualifications

• Ability to read and interpret documents in English, such as safety rules and operating instructions.
• Ability to read and communicate verbally in English.
• Written communication skills in English may also be required.
• Ability to apply common sense understanding to carry out instructions.
• Ability to deal with problems involving several concrete variables.

Responsibilities

• Assist the Marketing Department with casino promotions and events.
• Answer phone calls and assist customers with concerns.
• Welcome bus patrons and manage the distribution of coupons.
• Complete paperwork for lost or stolen patron articles.
• Perform light clerical work such as filing and copying.
• Direct guests to appropriate areas.
• Maintain up-to-date information about casino events.
• Educate patrons on the loyalty program.
• Collaborate with other departments as needed.
• Demonstrate superior customer service.
• Ensure compliance with company and regulatory policies.
• Reports any regulatory issues to management if encountered

Skills

Reading English

Verbal communication

Written English

Problem solving

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual’s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members’ financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events
• Answers phone calls and proactively assist customers (internal and external) with their concerns
• Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons
• Accurately completes paperwork referring to lost or stolen patron articles
• Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying
• Assists guests by directing them to appropriate areas and contact department for guest needs
• Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested
• Responsible for educating patrons on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program
• Work in conjunction with other departments on an as needed basis
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
• Adheres to all company, state, and regulatory policies and procedures
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management

Requirements

• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to read and communicate verbally in English
• Written communication skills in in English may also be required
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Employees must be able to qualify for licenses and permits required by federal, state and local regulations