Marketing Representative

ViziRecruiter,LLC.; Kansas City (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

ViziRecruiter, LLC. is looking for a customer service representative to assist in marketing promotions and events in Kansas City. This role requires a high school diploma and at least one year of customer service experience. Candidates must be comfortable interacting with guests and colleagues and have strong Microsoft application skills.

The position fosters a fun environment and prioritizes customer engagement, ensuring guests receive top-notch service while participating in various casino events.

Qualifications

• Must have at least one year of customer service experience or equivalent education.
• Proficiency in Microsoft Excel, Word, and Outlook is required.
• A friendly and energetic attitude is essential.

Responsibilities

• Assist the Marketing Department with promotions and events.
• Ensure promotional events comply with regulations.
• Direct guests to appropriate areas.
• Provide accurate information about casino events.
• Promote the loyalty program to patrons.

Skills

Customer service experience

Proficient in Microsoft applications

Outgoing and enthusiastic attitude

Problem-solving skills

Education

High school diploma or GED

Job description

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.
• Works directly with the Marketing Assistant Manager to ensure all direct mail, VIP events and promotional events are executed correctly and follow all regulatory requirements.
• Successfully utilizes the systems provided to track and record all promotional items being distributed to guests.
• Light clerical work to include but not limited to envelope stuffing, filing, faxing and copying.
• Assists guests by directing them to appropriate areas and contact department for guest needs.
• Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested.
• Responsible for educating patrons on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.
• Work in conjunction with other departments on an as needed basis.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Adheres to all company, state, and regulatory policies and procedures.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school diploma or GED required; one year of customer service experience; or equivalent combination of education and experience. Marketing experience preferred.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must be proficient in Microsoft applications (Excel, Word, and Outlook).
• Must have an outgoing, energetic and enthusiastic attitude.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must be comfortable initiating conversations and creating a fun environment with our guests.