Market Training Coach: Car Wash Ops & Maintenance

Whistle Express Car Wash; Northern (KY); Hybrid; USD 66,000 - 118,000; Full time

Job summary

Whistle Express Car Wash is seeking a Market Trainer to deliver consistent training across car wash locations within a defined market. You will onboard and develop team members in Operations and Maintenance, focusing on tunnel operations, safety, and guest service standards.

You will partner with Site Managers and the Training Team to rollout programs, support new openings, and identify gaps while maintaining equipment uptime and safety compliance.

Qualifications

• 1–3 years of experience in car wash operations, tunnel operations, or maintenance.
• Strong understanding of tunnel equipment, basic troubleshooting, and wash-quality standards.
• Experience coaching or training frontline employees or leaders.
• Strong communication and facilitation skills.

Responsibilities

• Facilitate new hire onboarding for car wash associates, site leaders, and maintenance technicians.
• Deliver hands-on training on tunnel operations, loading procedures, safety protocols, equipment resets, and quality standards.
• Train teams on chemical usage, titration basics, preventative maintenance tasks, and tunnel readiness.
• Certify team members on SOPs, wash quality, guest experience, upselling standards, and safety.
• Lead training at high-volume locations and designated training sites.
• Complete other duties as assigned to support their market.
• Serve as the primary trainer for market-level new site openings.
• Deliver pre-opening and opening-week training for all roles, including operations and maintenance basics.
• Support ramp-up by reinforcing procedures, performance expectations, and equipment care.
• Provide additional coaching and troubleshooting support during the stabilization period.

Skills

Operations knowledge

Training & coaching

Communication

Travel ability

Job description

Whistle Express Car Wash is seeking a Market Trainer to deliver consistent training across car wash locations within a defined market. You will onboard and develop team members in Operations and Maintenance, focusing on tunnel operations, safety, and guest service standards.

You will partner with Site Managers and the Training Team to rollout programs, support new openings, and identify gaps while maintaining equipment uptime and safety compliance.