Market Support Manager

Dunkin'; Oak Grove (AR); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Travel expenses covered

Health, dental, and vision insurance

Paid time off and company holidays

Competitive pay with growth path

Job summary

Dunkin' is seeking a Market Support Restaurant Manager to provide interim leadership across multiple locations within a 35-mile radius. You will train teams, bridge staffing gaps, and ensure brand standards and guest experience during openings, transitions, vacations, or high-volume periods.

You will travel locally, lead with influence, and sustain operational efficiency while maintaining health and safety regulations.

Qualifications

• 2+ years of restaurant management experience in QSR or multi-unit settings.
• Strong leadership, communication, and problem-solving skills.
• Willingness to travel locally between locations.

Responsibilities

• Provide interim management and training across multiple locations.
• Lead guest experience and brand standards during openings and transitions.
• Bridge staffing gaps and coach hourly teams and new hires.
• Travel locally between restaurant locations as needed.
• Ensure health, safety and labor regulation compliance.
• Support new store openings and operational setup.

Skills

Leadership

Communication

Problem-solving

Travel readiness

Team coaching

Tools

Inventory systems

Food safety tools

Labor scheduling tools

Job description

Reports To: District Manager / VP of OperationsEmployment Type: Full-TimeThe Market Support Restaurant Manager will serve as a flexible and dynamic leader, supporting various restaurant locations as needed. The primary responsibilities include but are not limited to providing training support, interim leadership on location during high-volume periods, bridging staffing gaps, providing on-the-ground training, supporting new store openings and transition phases. The successful person will have the ability to adapt, lead with influence, and maintain operational efficiency. The Support Manager will operate within a designated market area (approximately a 35-mile radius), reporting to various locations based on daily or weekly needs. This flexible, field-based role is designed to provide hands-on support—stabilizing operations, filling staffing gaps, and delivering on-the-ground training. A strong presence and adaptability are essential, as this position plays a key role in driving consistency, reinforcing standards, and keeping teams aligned across multiple locations.What to Expect:Provide interim management support across multiple restaurant locations during openings, transitions, vacations, or staffing gapsDrive operations, guest experience, and team engagementEnsure consistent execution of Everyday Coffee Operational Excellence &Culture, as well as the Dunkin brand standards in guest service, food quality, and cleanlinessTrain and coach hourly teams and new hires as directed for both short-term and long-term assignmentsIdentify and resolve operational challenges quickly and effectively. Provide real-time feedback on store performance, staffing needs, and guest satisfaction, support, and maintain action planning progress as neededSupport new store openings and assist with operational setup and team readinessMaintain compliance with health, safety, and labor regulationsFoster a positive team culture and uphold brand values at every locationOnsite operations - jump in wherever needed as a fully trained restaurant leader & certified team trainerWhat is Needed:2+ years of restaurant management experience. QSR, multi-unit or training experience a plusStrong leadership, communication, problem-solving skills and ability to build trust quicklyAbility to travel locally between restaurant locations as needed.Solution-oriented and steady under pressure, creating order out of chaosFoster teamwork with agility to thrive in support role when neededComfortable working flexible hours, including evenings and weekendsProven ability to adapt quickly and lead in diverse environmentsComfortable working flexible hours, including evenings and weekendsIntermediate skills with operational tools such as food safety, labor, inventory, etc. within QSR conceptsEager to grow—this role has a path to restaurant, multi-unit or leadership/area trainingWhy You’ll Love It:Ideal for a proactive, adaptable leader who thrives in fast-paced environmentsEnjoy variety in day-to-day workBe part of an aspirational company redefining the Dunkin’ experience inside retailWork that makes a real difference at the store levelTravel and expenses coveredHealth, dental, and vision insurancePaid time off and company holidaysCompetitive pay and a clear path to grow with us