Market Support Manager

Dunkin' Donuts; New York (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Company holidays

Travel expenses covered

Job summary

Dunkin' Donuts is seeking a Market Support Restaurant Manager to provide hands-on leadership and training across multiple locations within a ~35‑mile radius in the New York area. This field-based role stabilizes operations, fills staffing gaps, and ensures consistent execution of Dunkin standards.

You will train hourly teams, support new store openings, and travel as needed to keep restaurants aligned with brand and operational excellence.

Qualifications

• 2+ years of restaurant management experience in QSR or multi-unit settings.
• Strong leadership, communication and problem-solving skills.
• Willingness to travel locally between locations.
• Ability to adapt quickly and lead in diverse environments.
• Experience with food safety, labor, and inventory controls.

Responsibilities

• Provide interim management support across multiple locations during openings, transitions, vacations, or staffing gaps.
• Drive operations, guest experience, and team engagement.
• Ensure consistent execution of Everyday Coffee Operational Excellence and Dunkin standards.
• Train and coach hourly teams and new hires.
• Identify operational challenges and provide real-time feedback.
• Support new store openings and assist with setup and team readiness.
• Maintain health, safety, and labor compliance.
• Foster a positive team culture and brand values.

Skills

Leadership

Communication

Problem-solving

Trust building

Travel locally

Adaptability

Team collaboration

Flexibility of hours

Job description

Reports To: District Manager / VP of Operations

Employment Type: Full-Time

The Market Support Restaurant Manager will serve as a flexible and dynamic leader, supporting various restaurant locations as needed. The primary responsibilities include but are not limited to providing training support, interim leadership on location during high-volume periods, bridging staffing gaps, providing on-the-ground training, supporting new store openings and transition phases. The successful person will have the ability to adapt, lead with influence, and maintain operational efficiency. The Support Manager will operate within a designated market area (approximately a 35-mile radius), reporting to various locations based on daily or weekly needs. This flexible, field-based role is designed to provide hands‑on support—stabilizing operations, filling staffing gaps, and delivering on‑the‑ground training. A strong presence and adaptability are essential, as this position plays a key role in driving consistency, reinforcing standards, and keeping teams aligned across multiple locations.

What to Expect:

• Provide interim management support across multiple restaurant locations during openings, transitions, vacations, or staffing gaps
• Drive operations, guest experience, and team engagement
• Ensure consistent execution of Everyday Coffee Operational Excellence &
• Culture, as well as the Dunkin brand standards in guest service, food quality, and cleanliness
• Train and coach hourly teams and new hires as directed for both short-term and long-term assignments
• Identify and resolve operational challenges quickly and effectively. Provide real‑time feedback on store performance, staffing needs, and guest satisfaction, support, and maintain action planning progress as needed
• Support new store openings and assist with operational setup and team readiness
• Maintain compliance with health, safety, and labor regulations
• Foster a positive team culture and uphold brand values at every location
• Onsite operations - jump in wherever needed as a fully trained restaurant leader & certified team trainer

What is Needed:

• 2+ years of restaurant management experience. QSR, multi‑unit or training experience a plus
• Strong leadership, communication, problem‑solving skills and ability to build trust quickly
• Ability to travel locally between restaurant locations as needed.
• Solution‑oriented and steady under pressure, creating order out of chaos
• Foster teamwork with agility to thrive in support role when needed
• Comfortable working flexible hours, including evenings and weekends
• Proven ability to adapt quickly and lead in diverse environments
• Comfortable working flexible hours, including evenings and weekends
• Intermediate skills with operational tools such as food safety, labor, inventory, etc. within QSR concepts
• Eager to grow—this role has a path to restaurant, multi‑unit or leadership/area training

Why You’ll Love It:

• Ideal for a proactive, adaptable leader who thrives in fast‑paced environments
• Enjoy variety in day‑to‑day work
• Be part of an aspirational company redefining the Dunkin’ experience inside retail
• Work that makes a real difference at the store level
• Travel and expenses covered
• Health, dental, and vision insurance
• Paid time off and company holidays
• Competitive pay and a clear path to grow with us