Market Sales Manager - Family Service

sci; Richardson (TX); On-site; USD 100,000 - 250,000; Full time

Job summary

sci in Richardson, TX is seeking a results-oriented Sales Manager to lead a team of Sales Counselors, drive revenue, and ensure compliance with company policies. You will train, coach, and evaluate staff, manage aftercare processes, and implement marketing programs to grow market share while meeting budgeted quotas.

The ideal candidate has at least 5+ years in sales management in funeral/cemetery sectors, a valid driver's license, and familiarity with CRM systems and MS Office.

Qualifications

• Sales leadership experience required.
• Coaching and training of sales staff.
• Familiarity with CRM systems is a plus.
• MS Office proficiency desired.
• Ability to set goals and motivate employees.

Responsibilities

• Meet and exceed established location sales quotas.
• Ensure Sales Counselors follow training and company policies.
• Provide ongoing sales instruction to meet customer needs.
• Manage Sales Counselors as primary reference for aftercare, prospecting, and selling processes.
• Develop marketing programs tailored to community demographics.
• Analyze competitor pricing and plan community events to raise awareness.
• Review contracts for compliance with laws.
• Prepare reports demonstrating financial controls.
• Maintain marketing materials and sales spaces to present a professional image.
• Ensure compliance with Code of Conduct and licensure.

Skills

Sales Leadership

Coaching

Communications

Customer Service

Goal Setting

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM systems

MS Office

Job description

Our associates celebrate lives. We celebrate our associates.

Develops a well-trained sales staff that meets or exceed all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and procedures.

JOB RESPONSIBILITIES

Staff Management and Leadership

• Meet and exceed established location sales quotas
• Ensure that Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures
• Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers
• Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service

Market Share

• Develop marketing programs that compliment the geography, demographics, ethnicity, or religions of the community
• Analyze and be aware of competitor pricing
• Plan and participate in community events designed to develop prospects and heighten awareness of the location

Expense Management

• Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial and or federal laws
• Approve all discounts offered to customers
• Prepare reports that demonstrate compliance with financial controls

Operations Support

• Maintain all marketing materials, training manuals, sales equipment and other sales supplies
• Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved and conform to Company policies
• Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public

Compliance

• Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure
• Ensure compliance of sales practices with federal, state/provincial and local regulations

MINIMUM Requirements

Education

• High school or equivalent
• Bachelor's degree preferred

Experience

• Sales Management experience with a minimum of 5+ years within the Cemetery/Funeral Industry required
• Sales Counselor and sales supervisory experience preferred
• Experience presenting, training, coaching and motivating salespeople and sales forces a plus

Licenses

• Valid state/province driver's license with good driving record
• Insurance license as required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

• Working knowledge of Windows-based PC environment and MS office applications
• Knowledge of Customer Relationship Management systems a plus
• Ability to maintain confidentiality
• Ability to work beyond standard business hours when necessary to service customers
• Ability to set goals for employees that are challenging but achievable

Compensation: $100,000 to $250,000 earnings potential

Postal Code: 75081

Category (Portal Searching): Sales

Job Location: US-TX - Richardson