Market Retail Ops Leader for Growth, Talent & Profit

Panera Bread; Saint Louis (LA); On-site; USD 101,000 - 123,000; Full time

Job summary

Panera Bread in Saint Louis is seeking a Director of Retail Operations to translate brand objectives into bakery-cafe execution, owning market results and talent development. You will mentor cafe leaders, drive guest experiences, and protect brand standards while guiding profitability and growth across the market.

The role requires cross-functional collaboration, strong strategic planning, and the ability to manage a market-wide calendar and long hours.

Qualifications

• Multi-unit or related experience preferred, but not required.
• Some college education or related experience preferred, but not required.
• Firm understanding of business outcomes (sales drivers, profit drivers, reading P&L and financial reports).
• Excellent communication skills and can leverage these skills to influence others.
• Self-motivated and can plan, prioritize, schedule, and manage a market-wide calendar.
• Has the ability to build high performing teams through selection, coaching and development and has strong coaching skills to continuously develop a team of managers.
• Is motivational and can inspire teams to perform at a high level, create role clarity and hold leaders at different organization levels accountable.
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.), internet-based and complete other basic computer functions.
• Must have a strong work ethic, with the ability to work long and unusual hours.

Responsibilities

• Create the market strategy and vision to execute Panera standards across guest service, systems, profitability and growth.
• Coach cafe management teams to achieve results and develop talent.
• Collaborate cross-functionally with market and region support to drive channel execution.
• Ensure cafes meet safety, policies and employment laws while protecting brand identity.
• Lead people development, recruitment, training and succession planning.
• Drive market growth through new products, processes and programs.

Skills

Multi-unit experience

Communication skills

Planning & prioritizing

Coaching & development

Microsoft Office

Strong work ethic

Education

Some college education

Job description

Panera Bread in Saint Louis is seeking a Director of Retail Operations to translate brand objectives into bakery-cafe execution, owning market results and talent development. You will mentor cafe leaders, drive guest experiences, and protect brand standards while guiding profitability and growth across the market.

The role requires cross-functional collaboration, strong strategic planning, and the ability to manage a market-wide calendar and long hours.