Market Director, Retail Operations

Panera Bread; Newton (MA); On-site; USD 120,000 - 136,000; Full time

Job summary

Panera Bread in Newton, MA seeks a Director of Retail Operations to translate brand objectives into bakery-cafe execution, driving guest experiences and market growth.

You will lead and develop cafe managers, coach teams, ensure compliance with standards, profitability, and top-notch food quality and safety.

The role requires heavy travel (up to 95%), long hours, and cross-functional partnership with Operations, HR, and business development to deliver results.

Qualifications

• Multi-unit management experience preferred but not required.
• Some college education or related experience preferred but not required.
• Firm understanding of business outcomes (sales, profit, and financial reporting).
• Excellent communication skills and ability to influence others.

Responsibilities

• Create the strategy and vision for the market to achieve Panera standards in guest service and profitability.
• Coach cafe management teams to execute standards and processes.
• Collaborate with cross-functional partners to drive market results and new product implementation.

Skills

Leadership

Multi-unit experience

P&L literacy

Communication skills

Coaching

Education

Some college education

Tools

Microsoft Office

Job description

Panera Bread in Newton, MA seeks a Director of Retail Operations to translate brand objectives into bakery-cafe execution, driving guest experiences and market growth.

You will lead and develop cafe managers, coach teams, ensure compliance with standards, profitability, and top-notch food quality and safety.

The role requires heavy travel (up to 95%), long hours, and cross-functional partnership with Operations, HR, and business development to deliver results.