Market Retail Leader: Training, Ops & Service

Union State Bank - Kansas/Oklahoma; Arkansas City (KS); On-site; USD 55,000 - 85,000; Full time

Job summary

Union State Bank – Kansas/Oklahoma seeks a Market Retail Coordinator to lead daily retail operations in the market and coach local staff. You will manage customer relationships, support account openings, and ensure strict regulatory compliance while driving efficiency and service quality.

You will train tellers and new accounts staff, coordinate with the Director of Retail Operations, and play a key role in implementing new products and processes across branches in the market.

Qualifications

• High school graduate or GED required; some college or military equivalent preferred.
• Minimum four years in a retail branch banking environment with sales experience preferred.
• Understand and apply Federal, State and Union State banking rules and regulations.

Responsibilities

• Provide operational and customer service support to new account staff.
• Train new account staff on BPM New Account Platform and procedures.
• Coordinate and conduct training on new account procedures to ensure regulatory compliance.
• Maintain currency levels and handle ordering or deposits as needed to improve processes and customer experience.
• Perform teller duties and support staffing needs in the market.
• Oversee/coordinate training for tellers with the VP of Retail to ensure compliance and efficiency.
• Assist in implementing new products, services and procedures for the market.

Skills

Communication

Customer service

Sales experience

Operations

Attention to detail

Multi-tasking

Computer skills

Microsoft Office

Education

High school diploma / GED

Some college or military equivalent

4+ years retail banking experience

Tools

Precision

BPM

Integrated Teller

Teller Source Capture

Back Counter Capture

Card@Once

Microsoft Office Suite

Job description

Union State Bank – Kansas/Oklahoma seeks a Market Retail Coordinator to lead daily retail operations in the market and coach local staff. You will manage customer relationships, support account openings, and ensure strict regulatory compliance while driving efficiency and service quality.

You will train tellers and new accounts staff, coordinate with the Director of Retail Operations, and play a key role in implementing new products and processes across branches in the market.