Credit Operations Support Specialist

DACOTAH BANK; Aberdeen (SD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vacation and Holidays

401(k) Match

Wellness Reimbursement

Birthday Day Off

Job summary

DACOTAH BANK is seeking a Credit Operations Support Specialist to streamline commercial and mortgage lending processes. You will prepare documents and boarding requests for credit operations staff while managing servicing, collateral, imaging, and other administrative tasks to ensure accuracy and efficiency.

Key duties include handling loan documents, escrow duties, communications with borrowers and insurers, and routine reporting.

Qualifications

• High attention to detail with the ability to detect errors and correct them.
• Ability to work well under deadlines and in a team setting.
• Strong organizational and communication skills for handling multiple tasks.

Responsibilities

• Log, prepare, and prioritize loan document requests, boarding, and payments.
• Support escrow tasks: researching taxes, processing invoices, and preparing escrow statements.
• Handle borrower calls on escrow matters and coordinate with insurance providers.
• Perform administrative duties: phone, mail, routing emails, and processing cashier's checks.
• Extract and prepare reports including workstation balancing and sweep reports.

Skills

Detail oriented

Team player

Multitasking

Organization

Oral and written communication

Confidentiality

Job description

Job Summary The Credit Operations Support Specialist is essential in streamlining the commercial and mortgage lending process. This role involves preparing document and boarding requests for credit operations specialists, while managing servicing, collateral, imaging and other administrative tasks. By ensuring accuracy and efficiency in these areas, this position supports the seamless functioning of the department.

Essential Functions Employees must be able to perform the essential functions of this position satisfactorily or make a request for reasonable accommodations as needed.

• Log, prepare, and prioritize requests for loan documents, boarding and payments. This includes but is not limited to ordering flood determinations, good standing certificates, and determining MLA status.
• Supports the escrow function with tasks including but not limited to researching property taxes, processing insurance invoices, reviewing and preparing escrow statements for mailing, assisting with insurance provider rating reviews and imaging tasks relating to this function.
• Handle inbound and outbound calls with borrowers regarding escrow matters, including communication with insurance companies when necessary.
• Responsible for administrative tasks including but not limited to answering phone calls, monitoring and routing messages received in group email boxes, opening and sorting mail, preparing cashier’s checks, reviewing payments and assisting with outgoing mail.
• Extracting and/or preparing various reports requiring review but not limited to workstation balancing and sweep reports.
• Performs administrative functions as needed and other duties as assigned.

Education & Experience

• Self-motivated
• High regard for detail with the ability to detect errors and follow through on corrections
• Team-oriented with a focus on supporting others within the department
• Ability to work well with deadlines
• Capable of multitasking
• Able to work independently
• Willing and able to adapt to change
• General understanding of the lending function

We offer the opportunity for career growth and development in a professional and pleasant working environment. We offer a competitive salary and exceptional benefits package including:

• Health Insurance – Dacotah Bank pays 100% of the premium for individual or family coverage
• Dental Insurance – Dacotah Bank pays 100% of the premium for individual or family coverage
• Generous paid vacation and sick time + 11 paid Holidays
• 401(K) – dollar for dollar match up to 3% of compensation + annual retirement contribution eligibility
• Annual wellness reimbursement program
• Birthday day off
• Additional perks and benefits

Qualifications

Skills

Required

Maintain Confidentiality Expert

Adaptable Advanced

Oral and Written Communication Advanced

Organization Advanced

Behaviors

Required

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Team Player : Works well as a member of a group

Motivations

Required

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.