Market Relations Specialist I: Billing & Compliance

Texas-New Mexico Power Company; Dickinson (TX); Sur place; USD 45 000 - 72 000; Plein temps

Résumé du poste

Texas-New Mexico Power Company is seeking a Market Relations Rep I to coordinate billing and service order activities within market-defined protocol and to liaise with TDSP field technicians, REPs and end-use customers. Under limited supervision, you will address inquiries, review market-related issues, and ensure timely dispatch of service orders while maintaining tariff compliance.

You will also collaborate with internal teams, demonstrate strong communication skills, and uphold safety

Qualifications

• High school diploma or GED with three to five years of related experience in customer service, collections, and/or cashiering, or an equivalent combination of education and/or experience related to the discipline.

Responsabilités

• Corresponds, both verbally and written, with Retail Providers, TNMP, ERCOT and end use customers to address service order and billing related inquiries and issues.
• Reviews and resolves MarkeTrak issues.
• Reviews and resolves all CIS related exceptions through completion, including service order and meter reading.
• Ensures service orders are dispatched and completed timely and accurately.
• Reviews and reconciles various reports to ensure market and tariff compliance.
• Reviews and monitors market participant Safety Net requests.
• Processes Letter of Authorizations (LOA) and Critical Care requests.

Connaissances

Customer service

Communication skills

Problem solving

Multi-tasking

Attention to detail

Formation

High school diploma or GED

Outils

Billing systems

ERP software

Description du poste

Texas-New Mexico Power Company is seeking a Market Relations Rep I to coordinate billing and service order activities within market-defined protocol and to liaise with TDSP field technicians, REPs and end-use customers. Under limited supervision, you will address inquiries, review market-related issues, and ensure timely dispatch of service orders while maintaining tariff compliance.

You will also collaborate with internal teams, demonstrate strong communication skills, and uphold safety