Market Operations Lead – Guest Service

Hyatt Regency; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Free employee meals

Hotel room nights discount

Insurance: medical, dental, vision

Retirement plan

Training and development

Global career opportunities

Tuition/wellness reimbursement

Job summary

Hyatt Regency Phoenix is seeking a Market Supervisor to oversee daily operations of the B&B Market, ensuring exceptional guest service and product quality. You will lead team members, monitor inventory and merchandising, and uphold cleanliness and food safety standards in a fast-paced environment.

You will also assist with food and beverage preparation, while fostering a welcoming culture and a high-performing team.

Qualifications

• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Capable of thriving in a high-energy hospitality setting.
• Ability to stand for extended periods.
• Physical ability to lift up to 25 lbs.
• Previous experience in food service is preferred.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Supports the F&B Managers in leading and assisting the Market team on the floor during service.
• Communicates with guests pre, during, and post dining experience, addressing concerns as needed.
• Relays information to front and back of house staff for each shift (line up, specials, events).
• Maintains high standards of hygiene and sanitation within the outlets.
• Monitors secure handling of money and financial transactions.
• Oversees team performance, attendance, and conduct, and supports leadership as required.

Skills

Communication

Active listening

Problem solving

High energy environment

Endurance

Lifting 25 lbs

Food service experience

Flexible schedule

Job description

Hyatt Regency Phoenix is seeking a Market Supervisor to oversee daily operations of the B&B Market, ensuring exceptional guest service and product quality. You will lead team members, monitor inventory and merchandising, and uphold cleanliness and food safety standards in a fast-paced environment.

You will also assist with food and beverage preparation, while fostering a welcoming culture and a high-performing team.