Market Leader, Banking & Client Experience

Bank of America; Boston (MA); On-site; USD 127,000 - 160,000; Full time

Benefits offered by this job

Annual discretionary plan

Discretionary incentive

Industry-leading benefits

Paid time off

Job summary

Bank of America in Boston seeks a seasoned leader to manage a team of Financial Center Managers and Relationship Managers, driving local client experience, growing relationships and ensuring operational excellence across the market.

The role requires 5+ years in sales or bank operations, proven leadership, and flexibility to work weekends. Equal opportunity employer with comprehensive benefits and opportunities for career development.

Qualifications

• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• 5+ years of demonstrated experience with sales/bank operations and building, leading, managing and coaching a team; or completion of Bank of America Academy-led Market Leadership Development Program.
• Confident in identifying solutions for clients and resolving problems independently or with others as needed.
• Able to learn and adapt to new information and technology platforms.
• Proficient in computer skills and professional programs (e.g., Microsoft Office) and able to pass compliance requirements.

Responsibilities

• Champions organizational vision and values to drive business results.
• Communicates and leads through change.
• Manages time and priorities to create impact and reduce variability.
• Drives the client experience and strengthens relationships across the organization.
• Manages risk, escalations and ensures proper controls and culture.

Skills

Customer focus

Leadership

Risk management

Talent development

Business operations

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Boston seeks a seasoned leader to manage a team of Financial Center Managers and Relationship Managers, driving local client experience, growing relationships and ensuring operational excellence across the market.

The role requires 5+ years in sales or bank operations, proven leadership, and flexibility to work weekends. Equal opportunity employer with comprehensive benefits and opportunities for career development.