Client‑Centric Financial Center Leader

Bank of America; Cambridge (MA); On-site; USD 77,000 - 109,000; Full time

Benefits offered by this job

Industry-leading benefits

Discretionary incentive program

Paid time off

Job summary

Bank of America in Cambridge, MA is seeking a leader to manage a financial center and its staff. You will act as a business owner, instilling a client-centric and risk-aware culture while ensuring operational excellence and cohesive effectiveness.

Responsibilities include talent development, client traffic management, coaching, and driving market initiatives. The role requires weekend/extended hours and a strong focus on results in a fast-paced environment.

Qualifications

• Minimum leadership experience with coaching, training or motivating a work team.
• Develops talent and sources candidates proactively.
• Manages client traffic and fosters client retention.
• Drives operational excellence and coaches employees on strategy.

Responsibilities

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Skills

Leadership

Coaching

Customer Service Management

Performance Management

Talent Development

Business Operations

Recruiting

Result Orientation

Leadership Development

Prioritization

Problem Solving

Education

High School Diploma / GED

Job description

Bank of America in Cambridge, MA is seeking a leader to manage a financial center and its staff. You will act as a business owner, instilling a client-centric and risk-aware culture while ensuring operational excellence and cohesive effectiveness.

Responsibilities include talent development, client traffic management, coaching, and driving market initiatives. The role requires weekend/extended hours and a strong focus on results in a fast-paced environment.