Hospitality General Manager: Lead Teams & Guest Experience

Newport Hospitality Group, Inc; Charlotte (NC); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

401(k)

DailyPay access

Hotel discounts for team

Job summary

Newport Hospitality Group is seeking a hands-on General Manager to lead hotel operations in Charlotte, ensuring exceptional guest experiences while driving revenue and controlling costs.

You’ll coach department leaders, uphold Marriott brand standards where applicable, manage staffing, budgets, and performance, and foster a positive, accountable culture. Your focus is on results, teamwork, and a welcoming, well-maintained property.

Qualifications

• 5+ years of hotel leadership experience.
• Proven track record of improving guest satisfaction and hotel performance.
• Strong financial acumen and ability to manage budgets.

Responsibilities

• Lead, coach, and develop department leaders and hotel staff.
• Maintain Marriott brand standards and ensure brand compliance where applicable.
• Drive guest satisfaction and respond effectively to feedback.

Skills

P&L management

Team leadership

Guest satisfaction

Operational excellence

Education

Bachelor's in Hospitality

Job description

Newport Hospitality Group is seeking a hands-on General Manager to lead hotel operations in Charlotte, ensuring exceptional guest experiences while driving revenue and controlling costs.

You’ll coach department leaders, uphold Marriott brand standards where applicable, manage staffing, budgets, and performance, and foster a positive, accountable culture. Your focus is on results, teamwork, and a welcoming, well-maintained property.