Hospitality Manager

Landing; Charlotte (NC); Vor Ort; USD 60.000 - 68.000; Vollzeit

Benefits dieser Stelle

Room to grow

Performance bonus up to 20%

Vehicle & cell stipend

Equity: Stock options

Comprehensive benefits

401(k) plan

Zusammenfassung

Landing in Charlotte seeks a hospitality professional to own a market segment end-to-end, coordinating guest experiences, reservations, and partnerships. You will partner with housekeeping and maintenance to ensure unit readiness and drive growth across new properties in your segment.

Expect to manage inquiries across channels, maintain strong vendor relationships, and report KPIs to the Hub Manager. This role requires flexibility for evenings and weekends during peak periods.

Qualifikationen

• 2+ years in hotel operations, short-term or vacation rental management, or other high-volume guest-facing operation.
• You have run a property, market or operation with real autonomy and made decisions independently.
• You close the loop on every ticket or task.
• You stay calm when multiple tasks are urgent.
• You adapt to ambiguity in a growth-stage company and document your solution.
• Valid driver’s license and reliable transportation.

Aufgaben

• Own the full guest journey from booking to checkout, including inquiries, tickets and escalations across channels.
• Manage bookings on Landing’s platform and OTA partners like Airbnb and Booking.com.
• Coordinate with housekeeping vendors and maintenance teams to ensure unit readiness.
• Build strong relationships with property management teams and vendors.
• Onboard, set up and launch new properties in your segment.
• Track and report market KPIs (NPS, CSAT, cleaning quality, growth) to the Hub Manager.

Kenntnisse

Hospitality experience

Ownership

Follow-through

Calm under pressure

Ambiguity tolerance

Driver's license

Jobbeschreibung

About Landing

Since 2019, Landing has built the largest flexible living network in the U.S.: thousands of fully furnished apartments in 35+ markets, with no security deposits. Our work happens on the ground, priorities shift fast, and no two days look the same.

About the role

Charlotte is one of our fastest-growing markets, and we’re growing the team to keep up. Reporting to the Hub Manager, you’ll own a segment of Ohio properties from end to end: member experience, property partnerships, housekeeping vendors, maintenance and unit quality.

If you’ve worked in a hotel, a short-term rental portfolio or another high-volume hospitality operation, the work will feel familiar. The difference is scope. You won’t run one property. You’ll run a whole market segment and help build the playbook along the way.

What you’ll own

• Member experience: Own the full journey from booking to checkout, including inquiries, tickets and escalations across every channel.
• Reservations: Manage bookings on Landing’s platform and on OTA partners like Airbnb and Booking.com.
• Unit readiness: Work with housekeeping vendors and property maintenance teams so every unit is clean, working and up to standard before a member arrives.
• Partnerships: Build strong, trusted relationships with property management teams and vendors.
• Growth: Onboard, set up and launch new properties in your segment.
• Performance: Track and improve market KPIs (NPS, CSAT, cleaning quality, growth) and report results to your Hub Manager.

What we’re looking for

• Hospitality experience: 2 years+ in hotel operations, short-term or vacation rental management, or another high-volume guest-facing operation. You know how to work when guests can’t wait.
• Ownership: You’ve run a property, market or operation with real autonomy and made the decisions yourself.
• Follow-through: This role comes with a lot of tickets, and you close the loop on every one.
• Calm under pressure: When three things are urgent at once, you know which one to handle first.
• Comfort with ambiguity: At a growth-stage company, the answer isn’t always written down. You figure it out, then document it for the next person.
• A valid driver’s license and reliable transportation.

Schedule

Core hours are Monday to Friday, 8am to 5pm ET. Because the role is guest-facing, you’ll sometimes need to be available on evenings, weekends and holidays, especially around month-end and other high-volume check-in periods.

What We Offer:

• Room to grow with us! Our Field Operations management team is built from internal promotions.
• Competitive compensation: $60,000 to $68,000 base salary based on experience, plus a performance bonus of up to 20% of base
• Vehicle & cell stipend: $6,600 annually
• Equity: Stock options
• Comprehensive benefits: medical, dental, vision, life, AD&D, disability, mental health, pet, commuter, and FSA or HSA options
• Retirement support: 401(k) plan plus access to ImmediatePay
• Time off: A generous paid time off policy
• Travel perk: $750 annually in Landing Stays

Landing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and related conditions), national origin, age, disability, genetic information, military service or obligation, or any other status protected by applicable federal, state, or local law.