Market Financial Center Leader — Client Experience & Ops

Bank of America; Kentucky; On-site; USD 90,000 - 130,000; Full time

Job summary

Bank of America in the United States is seeking a Financial Center Manager role focused on supporting a cluster of financial centers in designated markets. You’ll serve as a back-up leader, drive client experience, and oversee operations and risk culture.

Responsibilities include managing client flow, coaching teams, and delivering market initiatives while ensuring profitability and strong customer service. Weekend/extended hours and travel may be required.

Qualifications

• Leadership experience in coaching, training or motivating a work team.
• Ability to influence and collaborate across reporting lines to achieve goals.
• Strong customer service and problem-resolution skills.
• Financial acumen including interpreting reports to drive profitability.
• Proven risk management and sound decision-making abilities.
• Strong interpersonal and communication skills.
• Proficiency with Microsoft Office and common software.
• Willing to work weekends and travel within the defined market.

Responsibilities

• Operates as a back up financial center leader within a market.
• Manages client traffic, routing and retention.
• Manages business results through formal routines and coaching.
• Creates a world class client experience environment.
• Drives market level initiatives prescribed by market leaders.
• Drives operational excellence.

Skills

Coaching

Customer Service Management

Leadership

Communication

Problem Solving

Team Management

Financial Acumen

Microsoft Office

Time Management

Strategic Thinking

Education

High School Diploma / GED

Bachelor's Degree

Job description

Bank of America in the United States is seeking a Financial Center Manager role focused on supporting a cluster of financial centers in designated markets. You’ll serve as a back-up leader, drive client experience, and oversee operations and risk culture.

Responsibilities include managing client flow, coaching teams, and delivering market initiatives while ensuring profitability and strong customer service. Weekend/extended hours and travel may be required.