Market Financial Center Leader

National Black MBA Association; High Point (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Bank of America is seeking a capable leader to support a cluster of financial centers as a back-up market leader. The role emphasizes client-centric service, risk-aware decision making, and driving profitability through coaching and process improvements.

The position requires strong leadership, collaboration across teams, and the ability to work weekends/extended hours and travel within the market. A focus on delivering a world-class client experience is essential.

Qualifications

• Leadership experience demonstrated through coaching, training, or motivating a work team.
• Ability to influence and collaborate with others to achieve goals.
• Strong customer service skills and problem-solving abilities.
• Experience in leading managers and interpreting financial reports to drive profitability.
• Ability to balance risk while achieving business goals.
• Excellent interpersonal and communication skills.
• Strong organizational skills to manage multiple responsibilities.

Responsibilities

• Operates as a back up financial center leader within a market.
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiative prescribed by market leaders.
• Drives operational excellence.
• This position may also have responsibilities for managing associates; demonstrates inclusive leadership, data-driven decisions, and effective communication.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Tools

Microsoft Office

Job description

Bank of America is seeking a capable leader to support a cluster of financial centers as a back-up market leader. The role emphasizes client-centric service, risk-aware decision making, and driving profitability through coaching and process improvements.

The position requires strong leadership, collaboration across teams, and the ability to work weekends/extended hours and travel within the market. A focus on delivering a world-class client experience is essential.