Lead Systems Analyst, Dynatrace

Caesars Entertainment; Las Vegas (NV); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401(k) matching

Paid time off

Company holidays

Job summary

Caesars Entertainment, Inc. is seeking a senior leader to own enterprise monitoring, observability, and operational health.

You will establish governance standards, drive maturity, and ensure visibility into health of services across infrastructure, cloud, apps, and databases. Qualified candidates have 6–8 years in enterprise systems and 3 years of technical leadership, plus a Bachelor's in a technical field.

Qualifications

• 6 to 8 years of experience in enterprise systems administration, application administration, infrastructure operations, monitoring platforms, or observability technologies.
• 3 years of technical leadership, governance, capacity planning, or project leadership experience preferred.
• Bachelor's degree in Information Systems, Computer Science, Engineering, or equivalent

Responsibilities

• Provide technical leadership for enterprise monitoring, observability, and operational health program.
• Establish governance frameworks, standards, and policies for monitoring across orgs.
• Lead design and implementation of monitoring solutions for infrastructure, cloud, apps, and databases.
• Collaborate with engineering and support teams to improve observability and reduce alert fatigue.
• Develop monitoring templates, dashboards, thresholds, and runbooks.
• Coordinate with ITSM systems for automated incident creation and escalation workflows.
• Review incidents and performance trends to drive reliability improvements.

Skills

Enterprise monitoring

Observability

Technical leadership

IT operations

Education

Bachelor's degree in Information Systems/CS/Engineering

Tools

Dynatrace

Grafana

ITSM integrations

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Directly responsible for providing technical leadership and strategic direction for the enterprise monitoring, observability, and operational health program. This role establishes governance standards, drives monitoring maturity initiatives, and ensures visibility into the availability, performance, capacity, and reliability of enterprise technology services. The position serves as a key liaison between infrastructure, cloud, application, database, security, and service management teams to deliver proactive operational monitoring and continuous service improvement.

The salary range for this position is $75,000 - $95,000 USD, which is dependent on several factors, including relevant experience, geography, business needs, and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k)-matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses. This role includes paid Personal Time Off and paid company holidays.

How You Will Create the Extraordinary

Assume technical leadership for enterprise monitoring and observability initiatives, providing guidance, standards, and best practices across technology teams.

Establish and maintain governance frameworks, operational standards, and monitoring policies to ensure consistent service visibility and alert management throughout the organization.

Develop enterprise monitoring strategies and roadmaps that align with business objectives, operational resiliency goals, infrastructure modernization efforts, and cloud transformation initiatives.

Define monitoring scope, service health objectives, availability metrics, performance standards, and operational requirements for critical business services.

Lead the design and implementation of monitoring solutions supporting infrastructure, cloud platforms, applications, databases, network services, and end-user technologies.

Partner with engineering and operational teams to identify opportunities for increased observability, proactive detection of service degradation, and improved operational efficiency.

Develop and maintain monitoring architecture standards, monitoring templates, dashboard frameworks, alerting policies, and operational runbooks.

Govern alert quality through ongoing optimization of thresholds, event correlation, noise reduction, and root-cause-focused monitoring practices to minimize alert fatigue and improve operational response.

Review operational incidents, service interruptions, monitoring events, and performance trends to identify systemic issues and drive corrective actions that improve service reliability.

Design, implement, and maintain executive and operational dashboards providing visibility into service availability, performance trends, capacity utilization, operational risk, and technology health.

Coordinate enterprise observability initiatives across business and technology teams to ensure monitoring requirements are incorporated into projects, deployments, and service transitions.

Lead the integration of monitoring platforms with enterprise IT Service Management systems, ensuring automated incident creation, escalation workflows, and operational response processes are consistently applied.

Facilitate governance reviews and operational health assessments to validate compliance with established monitoring standards and service reliability objectives.

Collaborate with application owners, infrastructure teams, and service providers to establish meaningful service-level indicators, operational baselines, and performance benchmarks.

Conduct feasibility studies, technical evaluations, and solution assessments related to monitoring, telemetry collection, event management, observability, automation, and operational analytics.

Evaluate emerging monitoring technologies, Artificial Intelligence for IT Operations (AIOps) capabilities, automation opportunities, and observability platforms to improve service reliability and operational effectiveness.

Establish and maintain strong working relationships with technology leaders, business stakeholders, service providers, engineers, and support organizations.

Develop high-level cost estimates, business cases, and return-on-investment analyses for monitoring enhancements, operational tooling, and technology modernization initiatives.

Present recommendations and cost-benefit analyses related to monitoring platform expansion, service visibility improvements, automation capabilities, and operational maturity efforts.

Ensure monitoring solutions integrate with enterprise architecture, security requirements, operational processes, and service delivery objectives.

Lead enterprise capacity planning initiatives through analysis of monitoring data, utilization trends, performance metrics, and growth projections.

Facilitate monthly operational health and capacity review meetings with infrastructure, cloud, platform engineering, application support, and service management leaders.

Serve as the technical authority for enterprise monitoring platforms like Dynatrace and future observability technologies.

Oversee the creation and maintenance of monitoring templates, notification profiles, event correlation rules, escalation procedures, dashboard standards, and operational reporting frameworks.

Support major incident response activities by providing monitoring expertise, performance analysis, service-impact assessment, and operational visibility during critical situations.

Drive continuous improvement initiatives focused on service reliability, monitoring effectiveness, operational governance, capacity forecasting, and enterprise observability maturity.

What You Will Need

6 to 8 years of experience in enterprise systems administration, application administration, infrastructure operations, monitoring platforms, or observability technologies, with an additional 3 years of technical leadership, operational governance, capacity planning, systems design, or project leadership experience preferred.

Demonstrated experience with enterprise monitoring platforms, operational analytics, service health reporting, capacity management, event management, and IT Service Management integrations is highly desirable.

Bachelor's degree in Information Systems, Computer Science, Engineering, or equivalent technical training and experience.

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 88999
• Job Category Information Technology
• Job Schedule Full time