Market Director, Support Services — Multi‑Site Leader

HCA Healthcare; Riverside (CA); On-site; USD 121,000 - 205,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

PTO & leave

Retirement plan

Education support

Additional benefits

Job summary

HCA Healthcare’s Good Samaritan Hospital seeks a Market Director of Support Services to lead Environmental Services, Food and Nutrition Services, and Facility Management across multiple facilities in the assigned market. This role translates strategies into actionable market plans and drives performance and reliability.

The position requires a Bachelor's degree, 5+ years of healthcare leadership, and travel up to 75%.

Qualifications

• Bachelor’s degree required in a healthcare or related field.
• Master’s degree preferred in business administration, healthcare administration, operations, or related field.
• Five or more years of progressive leadership experience in healthcare Support Services, Environmental Services, Food and Nutrition Services, Facility Management.
• Willingness to travel up to 75%.

Responsibilities

• Provides operational leadership for Support Services across the assigned market and oversees performance across multiple facilities, establishing clear priorities, accountability, operating cadence, and execution expectations for EVS, FANS, and Facility Management.
• Translates enterprise, regional, and division Support Services strategies, programs, policies, and standards into market and facility operating plans; ensures consistent adoption and sustained execution across assigned sites.
• Partners with facility executives and Support Services leaders to drive performance across care experience, quality and regulatory readiness, service excellence, employee engagement, labor productivity, facility reliability, and financial outcomes.
• Establishes market performance‑management routines to review key metrics, identify performance gaps, prioritize actions, validate results, and elevate material risks, barriers, or missed commitments to the Division Vice President of Support Services.
• Provides direct coaching, development, and performance support to facility Support Services leaders; reinforces role clarity, operating expectations, leadership accountability, and succession planning across the market.
• Identifies underperforming facilities or service lines using operational, financial, quality, workforce, compliance, and service indicators; leads focused assessments and coordinates the appropriate resources and corrective actions to improve and sustain performance.
• Drives standardization and reduction of variation across facilities, including staffing practices, labor management, supply and food-cost controls, maintenance practices, workflows, technology utilization, and service-delivery processes.
• Partners with facility Finance and Division leadership to support budget performance, labor productivity, expense management, benchmarking, savings initiatives, and disciplined resource utilization across the market.
• Supports environment-of-care, life-safety, food safety, infection prevention, accreditation readiness, emergency response, and facility infrastructure priorities in collaboration with Regulatory, Safety, Engineering, and Facility Management partners.
• Coordinates implementation of Support Services initiatives, operating-model changes, technology deployments, and performance-improvement plans across market facilities, ensuring clear ownership, timelines, communication, adoption, and sustainment.
• Performs other duties as assigned.
• Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”

Education

Bachelor’s Degree

Master’s degree in business administration, healthcare administration, operations, or a related field

Job description

HCA Healthcare’s Good Samaritan Hospital seeks a Market Director of Support Services to lead Environmental Services, Food and Nutrition Services, and Facility Management across multiple facilities in the assigned market. This role translates strategies into actionable market plans and drives performance and reliability.

The position requires a Bachelor's degree, 5+ years of healthcare leadership, and travel up to 75%.