Market Director of Support Services

HCA Healthcare; Thousand Oaks (CA); On-site; USD 121,000 - 205,000; Full time

Job summary

HCA Healthcare is seeking a Market Director of Support Services to provide cross-facility operational leadership across EVS, FANS, and Facility Management within the Thousand Oaks market. This role translates enterprise strategies into market execution and partners with facility leadership to improve care experience, quality and financial outcomes.

The position requires coaching and development of leaders, performance management, and standardized operations to reduce variation and drive

Qualifications

• Leads multi-facility Support Services across EVS, FANS and Facility Management.
• Translates strategies into market and facility plans and ensures adoption.
• Drives performance across care experience, quality, regulatory readiness and finances.

Responsibilities

• Provides operational leadership for Support Services across the market and facilities.
• Translates enterprise and division standards into market plans and ensures execution.
• Partners with facility leaders to drive performance in care experience, quality, and financial outcomes.
• Establishes market performance-management routines to review metrics and close gaps.
• Coaches and develops facility Support Services leaders; reinforces roles and accountability.
• Identifies underperforming facilities or service lines and coordinates corrective actions.
• Drives standardization and reduction of variation across staffing, labor, and cost controls.
• Supports budget performance and disciplined resource utilization across the market.
• Collaborates with Division leadership to support savings initiatives.

Skills

Operational leadership

Market leadership

Performance management

Coaching & development

Budgeting & cost control

Cross-functional collaboration

Job description

This position is incentive eligible.

Salary Estimate: $120577.60 - $204984.00 / year

Learn more about the benefits offered ( https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards ) for this job.

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Market Director of Support Services with Good Samaritan Hospital you can be a part of an organization that is devoted to giving back!

Job Summary and Qualifications

The Market Director, Support Services provides multi-facility operational leadership for Support Services across an assigned market, including Environmental Services (EVS), Food and Nutrition Services (FANS), and Facility Management. This leader translates enterprise, regional, and division Support Services strategies, standards, and operating models into consistent facility-level execution and is accountable for performance across the hospitals and facilities within the market. The Market Director partners closely with facility leadership and directly supports and develops facility Support Services leaders, establishes market operating routines and performance expectations, identifies and removes barriers to execution, and drives measurable improvement in care experience, quality and regulatory readiness, workforce performance, operational reliability, and financial outcomes. The role serves as the primary Support Services operational partner for the market, connecting Division Vice President leadership and enterprise functional resources to facility teams to ensure standardized, sustainable, and high-performing operations.

Major Responsibilities:

• Provides operational leadership for Support Services across the assigned market and oversees performance across multiple facilities, establishing clear priorities, accountability, operating cadence, and execution expectations for EVS, FANS, and Facility Management.
• Translates enterprise, regional, and division Support Services strategies, programs, policies, and standards into market and facility operating plans; ensures consistent adoption and sustained execution across assigned sites.
• Partners with facility executives and Support Services leaders to drive performance across care experience, quality and regulatory readiness, service excellence, employee engagement, labor productivity, facility reliability, and financial outcomes.
• Establishes market performance-management routines to review key metrics, identify performance gaps, prioritize actions, validate results, and expedite material risks, barriers, or missed commitments to the Division Vice President of Support Services.
• Provides direct coaching, development, and performance support to facility Support Services leaders; reinforces role clarity, operating expectations, leadership accountability, and succession planning across the market.
• Identifies underperforming facilities or service lines using operational, financial, quality, workforce, compliance, and service indicators; leads focused assessments and coordinates the appropriate resources and corrective actions to improve and sustain performance.
• Drives standardization and reduction of variation across facilities, including staffing practices, labor management, supply and food-cost controls, maintenance practices, workflows, technology utilization, and service-delivery processes.
• Partners with facility Finance and Division leadership to support budget performance, labor productivity, expense management, benchmarking, savings initiatives, and disciplined resource utilization across the market.
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