Market Director, Support Services — Multi-Facility Ops

HCA Healthcare; Fredericksburg (VA); On-site; USD 121,000 - 205,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) match

Education support

Career development

Employee discounts

Job summary

HCA Healthcare seeks a Market Director of Support Services to lead across multiple facilities in the North Virginia market, including Spotsylvania Regional Medical Center, Stone Springs, Reston and Dominion hospitals.

The role translates enterprise strategies into market-level execution for Environmental Services, Food and Nutrition Services, and Facility Management, driving improvement in care experience, quality, regulatory readiness, and financial outcomes.

Qualifications

• Bachelor’s degree is required.
• Master’s degree in business administration, healthcare administration, operations, or related field preferred.
• Five+ years of progressive leadership experience in healthcare Support Services or hospital operations.
• Willingness to travel up to 75%.

Responsibilities

• Provides operational leadership for Support Services across the market, overseeing EVS, FANS, and Facility Management across multiple facilities.
• Translates enterprise strategies into market and facility operating plans with consistent adoption and execution.
• Partners with facility executives to drive performance in care experience, quality, regulatory readiness, and financial outcomes.
• Establishes market performance routines to review metrics, identify gaps, and elevate risks.
• Provides coaching and development to facility leaders, clarifying roles and expectations.
• Leads assessments to address underperforming facilities or service lines and coordinates corrective actions.
• Drives standardization and reduction of variation in staffing, labor, costs, and service delivery processes.
• Supports budget performance, labor productivity, expense management, and benchmarking across the market.
• Collaborates with Regulatory, Safety, Engineering, and Facility Management for care safety and accreditation readiness.

Skills

Leadership

Healthcare operations

Strategic planning

Education

Bachelor’s degree

Master’s degree

Job description

HCA Healthcare seeks a Market Director of Support Services to lead across multiple facilities in the North Virginia market, including Spotsylvania Regional Medical Center, Stone Springs, Reston and Dominion hospitals.

The role translates enterprise strategies into market-level execution for Environmental Services, Food and Nutrition Services, and Facility Management, driving improvement in care experience, quality, regulatory readiness, and financial outcomes.