Market Director: Multi-Unit Operations Leader

Wonder; Fairfield (CT); On-site; USD 137,000 - 165,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

401(k) Retirement Plan

HSA employer match

Learning and Development

Employee Stock

Job summary

Wonder is seeking a Market Director to lead operational excellence across a multi-unit restaurant region, spanning multiple cities. You will drive guest satisfaction, standards, and profitability, guiding restaurant leadership teams in day-to-day operations, long-term planning, and talent development.

As part of the Operations Leadership Team, you will ensure strategic initiatives are executed with high performance and accountability.

Qualifications

• 7+ years of multi-unit restaurant management experience in a high-growth, geographically dispersed environment.
• Proven leadership in developing, coaching, and retaining high-performing teams.
• Strong financial acumen with experience managing market-level P&L.
• Excellent communication, organization, and decision-making skills, especially under pressure.
• Ability to travel frequently across the market to maintain operational oversight.
• Bachelor's degree or equivalent work experience is preferred.
• Passion for developing talent and driving operational excellence.

Responsibilities

• Serve as a motivational leader and cultural ambassador, promoting Wonder’s mission and values.
• Lead and develop a team of Senior Operations Leaders to ensure alignment with company goals and market growth strategies.
• Ensure flawless execution of restaurant operations by visiting locations, coaching leadership teams, and using performance data to drive improvement.
• Monitor financial performance through P&L management and reporting tools to ensure profitability and cost control.
• Oversee hiring, training, and development of leadership talent to foster high-performing teams and support succession planning.
• Collaborate with cross-functional teams to evaluate and approve market growth opportunities.
• Lead new restaurant openings by participating in recruitment, training, and operational setup.
• Ensure compliance with food safety, labor laws, and other regulations across the market.
• Drive operational improvements by identifying opportunities, diagnosing challenges, and implementing effective solutions.
• Build relationships with internal and external stakeholders to ensure seamless communication and support across the organization.
• Lead performance reviews, competency discussions, and corrective actions to ensure sustained market success.

Skills

Multi-unit mgmt

Leadership

Financial acumen

Communication

Travel ability

Bachelor's degree

Talent development

Education

Bachelor's degree or equivalent

Job description

Wonder is seeking a Market Director to lead operational excellence across a multi-unit restaurant region, spanning multiple cities. You will drive guest satisfaction, standards, and profitability, guiding restaurant leadership teams in day-to-day operations, long-term planning, and talent development.

As part of the Operations Leadership Team, you will ensure strategic initiatives are executed with high performance and accountability.