Market Director, JPMorgan Private Client - Boston, MA

JPMorgan Chase; Boston (MA); Vor Ort; USD 180.000 - 280.000; Vollzeit

Zusammenfassung

JPMorgan Chase in Boston seeks a Market Director to lead a team of relationship managers delivering high-touch service to affluent clients. You will set market strategy, build partnerships, and drive disciplined growth while championing risk controls.

You will recruit, coach, and develop the team, expand the Boston-area market, and strengthen client relationships with key centers of influence, ensuring a seamless client experience.

Qualifikationen

• Experience with affluent or high-net-worth clients in banking/wealth management.
• Proven ability to recruit, develop, and coach client-facing professionals.
• Demonstrated client-centric culture and relationship-building capability.
• Strong business development experience with strategic clients and centers of influence.
• Excellent communication and change-leadership skills.
• Willingness to travel up to 30% of time.

Aufgaben

• Recruit, lead, mentor, and manage a team of relationship managers through coaching and development.
• Develop and execute market strategies to grow the affluent client segment in Boston.
• Build and maintain relationships with key clients and centers of influence.
• Partner with firm stakeholders to deliver a seamless client experience.
• Promote a culture of excellence, collaboration, and continuous improvement.
• Set performance expectations and provide regular feedback to team members.
• Resolve escalated client issues with timely, effective solutions and root-cause fixes.
• Represent the firm at industry and community events to grow visibility.
• Embed risk management and controls into daily routines for compliance.
• Monitor team performance using data to inform decisions and outcomes.
• Champion client-centric initiatives that enhance personalized service and long-term relationships.

Kenntnisse

Affluent client experience

Team leadership & coaching

Business development

Client-centric culture

Stakeholder collaboration

Travel up to 30%

Ausbildung

Bachelor's degree or military equivalent

Jobbeschreibung

Build a market-leading client experience for high-net-worth individuals and families. Lead, coach, and inspire relationship managers to deliver personalized service that deepens long-term relationships. Partner across the firm to connect clients with the right solutions at the right time. If you thrive in a high-accountability, client-first culture, this role offers the opportunity to shape growth in a key market.

As a Market Director in our private client team, you will lead and develop a team of relationship managers delivering high-touch service and advice to affluent clients. You will set the market strategy, strengthen client and community partnerships, and drive disciplined growth across the Boston-area market. You will champion a strong risk and controls culture while building an inclusive, high-performing team.

Job responsibilities

• Recruit, lead, mentor, and manage a team of relationship managers through ongoing coaching, training, and performance development
• Develop and execute market strategies to expand the affluent client segment and drive business growth across the Boston-area market
• Build and maintain relationships with key clients and centers of influence to strengthen market reach and reputation
• Partner with stakeholders across the firm to identify opportunities and deliver a seamless client experience
• Promote a culture of excellence, collaboration, and continuous improvement within the team and with key partners
• Set clear performance expectations and provide regular feedback and coaching to help team members achieve goals
• Resolve escalated client issues by coordinating timely, effective solutions and improving root-cause processes
• Represent the firm at industry and community events to grow visibility and client engagement in the market
• Embed risk management and controls into daily routines to support compliance and mitigate operational risk
• Monitor and report on team performance, using data to inform decisions and improve outcomes
• Champion client-centric initiatives that enhance personalized service and long-term relationship building

Required qualifications, capabilities and skills

• 10+ years of experience in banking, wealth management, or financial services with a focus on affluent or high-net-worth clients
• 5 years of experience recruiting, developing, and coaching client-facing professionals across banking, lending, and investment needs
• Demonstrated ability to build a client-centric culture focused on personalized service and long-term relationships
• Proven business development experience, including working with strategic clients and centers of influence to drive growth
• Strong communication and interpersonal skills, with the ability to influence and lead through change
• Demonstrated ability to build and maintain internal partnerships that improve service delivery and client outcomes
• Ability to travel up to 30% of the time, as needed

Preferred qualifications, capabilities and skills

Bachelor's degree or military equivalent