Market Director, Banking — Growth & Customer Experience

JPMorgan Chase & Co.; Oklahoma City (OK); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. in Oklahoma City seeks a Market Director of Banking in Consumer Bank to lead customer experience, drive deposit growth, and coach Branch Managers. You will oversee market performance and collaborate with partners to expand services including investments and loans.

The role requires strong leadership, strategic oversight, and the ability to build relationships across lines of business, with a focus on risk management and customer satisfaction.

Qualifications

• 5+ years of branch management or related leadership experience.
• High school diploma or foreign equivalent.
• Proven track record coaching and developing high performing sales teams.
• Ability to tailor proactive customer education based on market needs.
• Demonstrated ability building relationships and collaborating across lines of business remotely.
• Ability to proactively take initiative to identify solutions with entrepreneurial spirit and urgency.
• Experience with consumer and commercial credit knowledge and understanding of financial planning including customer life cycle.

Responsibilities

• Manages and coaches branch managers to engage customers and address escalations.
• Develops best practice techniques for coaching, reviewing business, cooperation and ensuring compliance.
• Recruits, retains, and develops excellent talent and instills an environment where employees feel valued, supported, and able to achieve career growth.
• Develops strategies to achieve key financial metrics including deposit and investment balance growth, customer acquisition and retention, and expense management.
• Leads integration with partners from Chase Wealth Management, Business Banking and Home Lending to ensure the growth of other lines of business, including investments and loans.
• Manages the market to ensure an excellent customer experience and deploy resources to optimize market performance.
• Ensures all branch managers are effectively mitigating risk and remaining in compliance to guarantee a safe banking experience for clients through deep dives and business review.

Skills

Branch management

Leadership

Coaching

Relationship building

Strategic thinking

Credit knowledge

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Oklahoma City seeks a Market Director of Banking in Consumer Bank to lead customer experience, drive deposit growth, and coach Branch Managers. You will oversee market performance and collaborate with partners to expand services including investments and loans.

The role requires strong leadership, strategic oversight, and the ability to build relationships across lines of business, with a focus on risk management and customer satisfaction.