Market Development Representative

CommonSpirit Health; Sunnyvale (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Pathways Home Health and Hospice, a Pathways network member in Santa Clara County, is seeking a Market Development Representative. You will operate in the field to grow market share by cultivating relationships with SNFs, ALFs, physicians, and hospital systems, educating communities about services, and tracking referrals.

You’ll work to meet monthly targets, coordinate with branch leadership, and ensure accurate client data while delivering high-quality service.

Qualifications

• Minimum of one year of related sales experience preferred in health care/medical field.
• Excellent sales, customer service and persuasive abilities; ability to gain referrals.
• Valid driver’s license and willingness to travel within the service area.
• Compliance with state certification/registration as required.

Responsibilities

• Identifies and qualifies health care relationships within regional territory.
• Assists with educating the community about services.
• Develops and maintains relationships with key customer sources.
• Acts as the key contact for client troubleshooting and conflict resolution.
• Maintains accurate data on customer relationships in the CRM.
• Communicates with branches daily to share vital client information.
• Meets or exceeds monthly admission targets as set by leadership.
• Assists with unbilled revenue and Face to Face as requested.
• Follows referrals and coordinates care quality home care services.

Skills

Sales experience

Customer service

Persuasion

Relationship building

Education

High school diploma

Bachelor's degree

Clinical license

Care Transition Nurse experience

Job description

Job Summary and Responsibilities

Be a Trailblazer in Home Health and Hospice but still have the work balance you desire

***PATHWAYS HOME HEALTH AND HOSPICE -SANTA CLARA, CALIFORNIA - NOW HIRING - Market Development Representative***

(Service Area - Santa Clara County)

***Mon - Fri 8:00 AM - 5:00 PM***

At Pathways Home Health and Hospice, we strive to embody our mission of delivering hope and healing to those we serve. As a Market Development Representative with Pathways, you will serve as a field-based business development representative, helping to maintain and grow current market share and identify new sources of business. Other responsibilities include:

• Identifies and qualifies health care relationships within regional territory with a focus on skilled nursing facilities, assisted living communities, community based residential facilities, physicians and other health care providers and hospital systems.
• Assists with educating the community about services.
• Develops and maintains relationships with key customer sources through regular contact and follow-up procedures.
• Acts as the key contact for client troubleshooting and conflict resolution.
• Develops and maintains accurate data on customer relationships within RSL on each key referral source, to provide client information needed to build strong ties and deliver customer satisfaction.
• Communicates to branch(es) on a daily basis to give and receive vital client and patient information.
• Must meet or exceed established monthly admission targets as provided by their supervisor and determined by the branch’s monthly budget.
• Assists with unbilled revenue and Face to Face as requested by branch leadership.
• Follows referral of a patient to the organization, assists facility discharge coordinators in coordinating care quality home care services for clients.

Job Requirements

• High school diploma required, Bachelor’s degree, clinical license, or experience as a Care Transition Nurse preferred.
• Minimum of one year of related sales experience preferred, preferably in a health care/medical field.
• Excellent sales, customer service and persuasive abilities; ability to build trusting relationships and gain commitment for referrals.
• Valid Driver’s license is required.
• Compliant with appropriate state certification/registration and organizational requirements as necessary.

At CommonSpirit Health at Home, we are proud to be an Equal Opportunity Employer, promoting diversity, equity, and inclusion in every aspect of our organization. We value the unique contributions of all individuals, including minorities, protected veterans, and individuals with disabilities.

Where You'll Work

Pathways Home Health and Hospiceis part of an expansive health care network that is committed to providing better patient care, with better outcomes, where it is best received: at home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and their families and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch.