Market Client Relationship Manager

Jobtailor; Pepper Pike (OH); On-site; USD 125,000 - 165,000; Full time

Job summary

Merrill Wealth Management is seeking a senior leader to drive the service delivery model and wealth management strategy for the market in a offices-based role. You will collaborate with Home Office, market leadership, and advisors to ensure superior client service, digital-enabled solutions, and compliant operations.

The position emphasizes cross-functional leadership, risk management, and execution of market plans, with a focus on growth while maintaining regulatory and operational integrity.

Qualifications

• SIE, Series 7 and Series 66 (or Series 63 and Series 65) required
• Series 9 and Series 10 (or Series 8) required
• Minimum 5+ years of professional experience
• Current or previous Merrill Wealth Management experience preferred

Responsibilities

• Lead the overall service delivery model and wealth management banking strategy for the market
• Work with the Home Office to ensure superior client service
• Partner with market leadership and advisors to facilitate daily business needs
• Drive responsible growth while minimizing regulatory, financial, operational, and reputational risks
• Manage Wealth Management Client Associates, Operations staff, and branch Operations
• Deliver firm strategy through execution of Market Strategy Plans
• Partner with advisor teams to deliver a branded client service model focused on digital solutions
• Serve as Lead and Referral Coordinator for the market and manage market expenses
• Support development of Elite Growth Practice roles, Client Associates, and Operations staff
• Hire, develop, and lead cross-functional professionals
• Supervise financial transactions and operations, manage risk, ensure compliance, and prepare for audits
• Oversee client service experience and review approval of new client accounts
• Represent the office and Merrill with clients, prospects, vendors, regulators, and outside counsel
• Coach teams to deliver a modern, digital-first service model
• Identify opportunities to connect Financial Advisors and clients to the broader enterprise
• Manage daily operations in compliance with industry regulations and company policies

Skills

Wealth Management Strategy

Regulatory Compliance

Client Service Delivery

Investment Product Knowledge

Team Leadership

Trend Analysis

Financial Transaction Supervision

Risk Management

Operational Management

Negotiation Skills

Coaching Skills

Client Centricity

Strong Communication Skills

Education

Bachelor's degree or equivalent

High School Diploma / GED

Job description

• Lead the overall service delivery model and wealth management banking strategy for the market


• Work with the Home Office to ensure superior client service


• Partner with market leadership, Market Executives, Resident Directors, Financial Advisors, Wealth Management Client Associates, and Wealth Management Associates to facilitate daily business needs


• Drive responsible growth while minimizing regulatory, financial, operational, and reputational risks


• Manage Wealth Management Client Associates, Operations support staff, and the branch Operations Department


• Deliver firm strategy through execution of Market Strategy Plans


• Partner with advisor teams to deliver a branded client service model focused on digital solutions and enterprise capabilities


• Serve as Lead and Referral Coordinator for the market and manage market expenses


• Partner with the Senior Client Relationship Manager to support development of Elite Growth Practice roles, Client Associates, and Operations staff


• Hire, develop, and lead cross-functional professionals


• Supervise financial transactions and operations, manage risk, ensure compliance, and prepare for branch audits


• Oversee client service experience and review approval of new client accounts


• Represent the office and Merrill with clients, prospects, recruits, vendors, regulators, and outside legal counsel


• Coach teams to deliver a modern, digital-first service model


• Identify opportunities to connect Financial Advisors and clients to the broader enterprise


• Manage daily operations in compliance with industry regulations and company policies

Requirements

• Currently hold SIE, Series 7 and Series 66 (or Series 63 and Series 65), Series 9 and Series 10 (or Series 8), or equivalent licenses, plus Series 3 and 31 licenses if warranted


• Minimum of 5+ years professional experience


• Current or previous Merrill Wealth Management experience strongly preferred


• Self-motivated and client centric


• Expert knowledge of regulatory and supervisory requirements and corporate policies and procedures


• Investment product knowledge, including 401K, options, annuities, tax, retirement plans, money funds, mutual funds, liabilities, margin, and trust operations


• Prior trend analysis experience


• Strong customer service and communication skills


• Strong management skills, including planning, monitoring, influencing, negotiating, supervising, and delegating


• Bachelor's degree or equivalent work experience desired


• High School Diploma / GED / Secondary School or equivalent required


• Ability to work in-office in accordance with workplace excellence policy


• 40 hours per week, 1st shift

Core Competencies

Demonstrates expertise in wealth management strategies, regulatory compliance, and client service delivery while effectively leading cross-functional teams and managing operational risks. Proficient in investment products and financial transactions, ensuring superior client experiences and adherence to corporate policies.

Highest-signal resume keywords

• Wealth Management Strategy


• Regulatory Compliance


• Client Service Delivery


• Investment Product Knowledge


• Team Leadership

ATS Optimization Keywords

Hard Skills

• SIE License


• Series 7 License


• Series 66 License


• Series 9 License


• Series 10 License


• Investment Product Knowledge


• Trend Analysis


• Financial Transaction Supervision


• Risk Management


• Operational Management

Soft Skills

• Client Centricity


• Strong Communication Skills


• Management Skills


• Negotiation Skills


• Coaching Skills

Certifications & Qualifications

• Series 3 License


• Series 31 License

Industry Keywords

• Wealth Management


• Client Relationship Management


• Regulatory Requirements


• Corporate Policies


• Financial Advisors