Client Relationship Manager

Jobtailor; Fort Lauderdale (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor in Fort Lauderdale, FL seeks a senior leader to own the wealth management service delivery model and strategy across markets. You will drive growth while mitigating regulatory, financial, operational, and reputational risks, partnering with Market Executives and advisors to enable daily business needs, and leading cross-functional teams to deliver client service excellence.

This role requires FINRA licenses, 5+ years of experience, and a strong track record in risk management and

Qualifications

• Five years of professional experience.
• FINRA licenses: SIE, Series 7, Series 66 (or Series 63/65), Series 9/10 (or Series 8) or Series 3, Series 31 as applicable.
• High School Diploma or GED or equivalent.
• Skills in compensation analysis, performance management, process performance management, referral management, workforce planning, due diligence, internal audit review, leadership development, recruiting, risk management, client management, customer service management, employee counseling, succession planning, and trade operations management.
• Ability to work 40 hours per week on 1st shift.
• Selected employees may be required to work onsite per workplace policy.

Responsibilities

• Lead the service delivery model and wealth management banking strategy for the respective markets
• Drive business growth while minimizing regulatory, financial, operational, and reputational risks
• Partner with market leadership, Market Executives, Resident Directors, Financial Advisors, Wealth Management Client Associates, and Wealth Management Associates to facilitate daily business needs
• Hire, develop, and lead cross-functional professionals supporting Financial Advisor teams and client service delivery
• Supervise financial transactions and operations, ensuring risk management best practices and compliance with policies and procedures
• Prepare to effectively manage branch audits
• Oversee the client service experience and review approval of new client accounts
• Lead Wealth Management Client Associates and the branch Operations Department to meet client service and operational excellence goals
• Model an inclusive environment for employees and clients
• Drive process knowledge, operational excellence, innovation, data-based decision making, and continuous improvement
• Communicate enterprise decisions, purpose, results, strategy, priorities, and contributions
• Ensure proper risk discipline, controls, and culture; identify, escalation, and debate issues
• Provide inspection, coaching, and feedback to improve performance
• Manage expenses and budgets in alignment with objectives
• Assess talent and build organizational bench strength
• Deliver business results by prioritizing, inspecting, and delegating team work

Skills

Leadership Development

Risk Management

Client Management

Customer Service Management

Compensation Analysis

Performance Management

Process Performance Management

Workforce Planning

Education

High School Diploma

Job description

• Lead the service delivery model and wealth management banking strategy for the respective markets
• Drive business growth while minimizing regulatory, financial, operational, and reputational risks
• Partner with market leadership, Market Executives, Resident Directors, Financial Advisors, Wealth Management Client Associates, and Wealth Management Associates to facilitate daily business needs
• Hire, develop, and lead cross-functional professionals supporting Financial Advisor teams and client service delivery
• Supervise financial transactions and operations, ensuring risk management best practices and compliance with policies and procedures
• Prepare to effectively manage branch audits
• Oversee the client service experience and review approval of new client accounts
• Lead Wealth Management Client Associates and the branch Operations Department to meet client service and operational excellence goals
• Model an inclusive environment for employees and clients
• Drive process knowledge, operational excellence, innovation, data-based decision making, and continuous improvement
• Communicate enterprise decisions, purpose, results, strategy, priorities, and contributions
• Ensure proper risk discipline, controls, and culture; identify, escalation, and debate issues
• Provide inspection, coaching, and feedback to improve performance
• Manage expenses and budgets in alignment with objectives
• Assess talent and build organizational bench strength
• Deliver business results by prioritizing, inspecting, and delegating team work

Requirements

• Currently hold FINRA Securities Industry Essentials (SIE), Series 7 and Series 66 (or Series 63 and 65), Series 9 and 10 (or Series 8) or equivalent licenses and Series 3, 31 licenses, if warranted
• Minimum of five years of professional experience
• High School Diploma / GED / Secondary School or equivalent
• Skills in Compensation Analysis, Performance Management, Process Performance Management, Referral Management, Workforce Planning, Due Diligence, Internal Audit Review, Leadership Development, Recruiting, Risk Management, Client Management, Customer Service Management, Employee Counseling, Succession Planning, and Trade Operations Management
• Ability to work 40 hours per week on 1st shift
• Selected employees may be required to work onsite in accordance with the workplace excellence policy

Demonstrates expertise in Wealth Management Strategy, Risk Management, and Client Service Excellence while leading cross-functional teams to drive business growth and operational efficiency. Holds relevant FINRA licenses and possesses strong skills in Performance Management and Leadership Development.

Highest-signal resume keywords

• Wealth Management Strategy
• Risk Management
• Client Service Excellence
• Leadership Development
• FINRA Licenses

Hard Skills

• Compensation Analysis
• Performance Management
• Process Performance Management
• Referral Management
• Workforce Planning
• Due Diligence
• Internal Audit Review
• Recruiting
• Trade Operations Management

Soft Skills

• Coaching
• Communication
• Team Leadership
• Employee Counseling

Certifications & Qualifications

• FINRA Securities Industry Essentials (SIE)
• Series 7
• Series 66
• Series 9
• Series 10
• Series 3
• Series 31

Industry Keywords

• Financial Services
• Wealth Management
• Client Management
• Operational Excellence
• Regulatory Compliance