Market Cashier (Harrah's Philadelphia)

Caesars Entertainment; Chester (Delaware County); On-site; USD 17,000 - 25,000; Full time

Job summary

Caesars Entertainment is seeking a customer service oriented team member to greet guests, assist with orders, and maintain service standards. You will lead staff to display Spotlight on Success behaviors, anticipate guest needs, and ensure fast, flawless service throughout each shift.

The role includes opening/closing responsibilities, shift reporting, and handling transactions at the cash register while maintaining a warm, upbeat attitude and celebrating guest wins.

Qualifications

• Strong customer service and communication skills.
• Ability to lead staff to promote service standards.
• Proactive problem resolution through service recovery.

Responsibilities

• Setup area at the beginning of each shift.
• Complete opening and closing checklists.
• Provide supervisor with a daily report for the shift.
• Process guest orders, bag orders, wrap sandwiches and prepare beverages.
• Operate a cash register and handle cash accurately.

Skills

Customer service

Leadership

Communication

Job description

Consistently demonstrates superior customer service skills to both internal and external customers by displaying Spotlight on Success behaviors. Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next. Leads staff to encourage consistent displaying of Spotlight on Success behaviors. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Immediately greets guests with a smile and initiates the execution of the “great service experience.

Responsible for the set up of area at the beginning of each shift. Ensures completion of opening and closing checklists. Provides supervisor with a daily report for the shift. Responsible for processing guest orders, bagging orders, wrapping sandwiches and preparing beverages. Operates a cash register, ringing the proper amount into the register and giving the guest the correct change.