Maritime Tour Operations Coordinator

Allen Marine; Juneau (AK); Sur place; USD 25 000 - 34 000; Plein temps

Résumé du poste

Allen Marine Tours in Juneau, AK, is seeking an Operations Specialist to coordinate daily tour operations from the Auke Bay facility. This shore-based role serves as a central communication point among vessel crews, motorcoach operators, dock personnel, tour operators, and port management, monitoring movements, guest transfers, schedules, and dock activity.

You will assist with crew scheduling, safety and guest-service procedures, and operate authorized company vehicles.

Qualifications

• Experience in operations coordination, dispatch, transportation, hospitality, tourism, or a related field.
• Ability to manage multiple time-sensitive tasks with accuracy in a fast-paced setting.
• Clear, professional verbal and written communication, including radio and telephone communications.
• Proficiency with Microsoft Office and ability to learn scheduling and communications systems.
• Valid driver’s license and driving record acceptable under company requirements; ability to operate company vehicles.
• Ability to pass a security background check and DOT drug test.

Responsabilités

• Coordinate vessel movements, motorcoach arrivals and departures, and passenger transfers.
• Monitor tour schedules, passenger counts, departure times, and changes; provide updates to teams.
• Identify scheduling conflicts and elevate issues requiring management decisions.
• Coordinate crew schedule changes and relief assignments with supervisor approval.
• Maintain accurate logs, schedules, passenger counts, and related documentation.
• Serve as central liaison among vessel crews, dock personnel, and port management.
• Operate radios and communications equipment per established procedures.
• Greet and direct guests and coordinate loading/unloading for safe movement.
• Follow safety procedures and report hazards; support emergency procedures as directed.
• Support training of team members and assist with seasonal startup, readiness, and closing.

Connaissances

Operations coordination

Dispatch

Transportation

Hospitality

Tourism

Multi-tasking

Outils

Microsoft Office

VHF/UHF radio equipment

Description du poste

Allen Marine Tours in Juneau, AK, is seeking an Operations Specialist to coordinate daily tour operations from the Auke Bay facility. This shore-based role serves as a central communication point among vessel crews, motorcoach operators, dock personnel, tour operators, and port management, monitoring movements, guest transfers, schedules, and dock activity.

You will assist with crew scheduling, safety and guest-service procedures, and operate authorized company vehicles.