Alaska Vessel Guest Services Specialist

Allen Marine; Juneau (AK); On-site; USD 21,000 - 23,000; Full time

Job summary

Allen Marine Tours in Juneau, AK seeks a Guest Services Representative to deliver safe, welcoming experiences aboard our vessels. This seasonal role focuses on passenger support, hospitality, and onboard services.

You will assist guests with boarding, provide tour information, operate POS systems, and help maintain a clean, organized onboard environment while upholding safety standards and core values.

Qualifications

• Must be at least 18 years old.
• Previous customer service experience.
• Strong verbal communication skills.
• Ability to work a fast-paced, team-oriented environment.
• Ability to operate point-of-sale systems and handle cash transactions.
• Willingness to work a flexible seasonal schedule.
• Ability to meet background screening, drug testing, and certification requirements.

Responsibilities

• Welcome passengers aboard and provide friendly, professional service.
• Assist passengers with boarding, seating, and movement on the vessel.
• Operate point-of-sale systems and process cash/electronic transactions accurately.
• Maintain cleanliness and organization of galley, bar, commissary, and retail areas.
• Support vessel operations and communicate tour information to guests.

Skills

Customer service

Verbal communication

Teamwork

Flexibility

Cash handling

Tools

Point-of-sale systems

Job description

Allen Marine Tours in Juneau, AK seeks a Guest Services Representative to deliver safe, welcoming experiences aboard our vessels. This seasonal role focuses on passenger support, hospitality, and onboard services.

You will assist guests with boarding, provide tour information, operate POS systems, and help maintain a clean, organized onboard environment while upholding safety standards and core values.