Onboard Guest Experience Specialist

Allen Marine Tours; Sitka (AK); On-site; USD 25,000 - 36,000; Full time

Job summary

Allen Marine Tours is seeking a Guest Services Representative to deliver safe, welcoming experiences aboard our vessels in Sitka, Alaska. You will support guest service, onboard hospitality, food and beverage operations, retail sales, and maintain vessel cleanliness.

Working with the Captain and crew, you will assist passengers, communicate tour information, operate point-of-sale systems, and help ensure a clean, organized, and professional onboard environment while upholding safety standards

Qualifications

• Must be 18+ years old.
• Previous customer service experience.
• Strong communication and interpersonal skills.
• Ability to work a fast-paced, seasonal schedule including weekends.
• Background screening and certifications as required.

Responsibilities

• Welcome passengers and deliver attentive service throughout tours.
• Assist with boarding, seating, and guest inquiries.
• Provide tour information and operate POS systems.
• Maintain galley, retail, and vessel cleanliness.
• Support safety procedures and report hazards.
• Communicate passenger needs to the Captain and crew.

Skills

Customer service

Verbal communication

Teamwork

Cash handling

Adaptability

Tools

Point-of-Sale systems

Job description

Allen Marine Tours is seeking a Guest Services Representative to deliver safe, welcoming experiences aboard our vessels in Sitka, Alaska. You will support guest service, onboard hospitality, food and beverage operations, retail sales, and maintain vessel cleanliness.

Working with the Captain and crew, you will assist passengers, communicate tour information, operate point-of-sale systems, and help ensure a clean, organized, and professional onboard environment while upholding safety standards