Maritime Customer Service Specialist

Port Liberty New York LLC; New York (NY); On-site; USD 50,000 - 74,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Port Liberty USA is seeking a Customer Service Associate in its Customer Service department. The role supports communication with steamship lines, brokers, US Customs, trucking, and internal teams to ensure smooth yard, marine, and gate operations.

The candidate will reply to telephone and email inquiries, resolve container availability issues, coordinate with lines, and manage multiple terminal systems to provide customer visibility and accurate fee processing.

Qualifications

• High School diploma or equivalent required.
• Three years of relevant customer service experience in maritime industry preferred.
• Excellent verbal and written communication in English.
• Ability to multitask effectively in a highly interactive environment.
• Strong problem solving and decision‑making skills.

Responsibilities

• Assist customers and provide resolution to telephone and e-mail inquiries in a timely and courteous manner.
• Investigate and resolve inquiries with regards to availability of containers, including releases, exam status and payments due.
• Coordinate with internal staff and steamship lines to facilitate cargo movement.
• Work in multiple terminal systems to ensure continuity with customer visibility tools.
• Update the receipt of wire transfer funds in the terminal operating system and reconcile fee collections from other fee collection tools.
• Responsible for maintaining and extending free time of containers in accordance to the various rate schedules and directives.
• Other duties as defined.

Skills

Communication skills

Multitasking

Problem solving

English

Education

High School diploma

Maritime customer service experience (preferred)

Tools

MS Word

Excel

Charts

Outlook

N4 Navis

AS400

Port Truck Pass

PayCargo

Job description

Port Liberty USA is seeking a Customer Service Associate in its Customer Service department. The role supports communication with steamship lines, brokers, US Customs, trucking, and internal teams to ensure smooth yard, marine, and gate operations.

The candidate will reply to telephone and email inquiries, resolve container availability issues, coordinate with lines, and manage multiple terminal systems to provide customer visibility and accurate fee processing.