(US) Customer Service Representative

American Roll-On Roll-Off Carrier Group, Inc.; Ponte Vedra Beach (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

American Roll-On Roll-Off Carrier Group, Inc. is seeking a Logistics Customer Support Specialist to provide professional customer service to internal and external customers. Responsibilities include processing booking requests, updating systems for documentation, and handling cargo coordination.

The ideal candidate should have at least 3 years of customer service experience, strong communication skills in English, and intermediate to advanced MS Excel proficiency.

Qualifications

• Minimum of 3 years in a customer service role.
• Proficient verbal and writing communication skills in English.
• Experience with Microsoft Office, particularly MS Excel.

Responsibilities

• Process customer booking requests.
• Ensure systems are updated with correct rating to facilitate documentation and billing.
• Handle cargo coordination; track & trace cargo.
• Process hazardous material documentation.
• Reconcile preload and post lost lists and create reports to meet contractual obligations.
• Troubleshoot and resolve customer, port, and vessel cargo port issues.

Skills

Customer service experience

Verbal and writing communication skills in English

Intermediate to advanced Microsoft Office skills

Tools

MS Excel

Job description

Overview

Logistics Customer Support Specialist

Be part of the American Roll-on Roll-off Carrier (ARC)!

ARC is the leading U.S.-flag roll-on roll-off ocean carrier and provides ocean and global intermodal logistics solutions to the U.S. Government, U.S.-flag preference cargo shippers and commercial customers.

We are looking for individuals to provide professional customer service to both internal and external customers. The right candidate should have excellent written and verbal communication skills, a positive attitude, and the desire to help our customers with their shipping needs.

Job Description

In this role you will:

• Process customer booking requests
• Ensure systems are updated with correct rating to facilitate documentation and billing
• Handle cargo coordination; track & trace cargo
• Process hazardous material documentation
• Reconcile preload and post lost lists and create reports to meet contractual obligations
• Trouble shoot and resolve customer, port and vessel cargo port issues

Qualifications

Your experience and background include:

• Minimum of 3 years in a customer service role
• Proficient verbal and writing communication skills in English
• Intermediate to advanced Microsoft Office skills with a focus on MS Excel

Pay Type

Salary