Marine Technical Support Representative

Davita Inc.; Menomonee Falls (WI); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in business and technology services is seeking a Marine Technical Support Specialist to enhance customer satisfaction. This fully remote role involves providing technical support, troubleshooting, and collaborating with teams. Ideal candidates have experience in electronics or marine systems, along with strong communication and problem-solving skills.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Employee Assistance Program

Paid Time Off

Qualifications

• Experience in technical support required.
• Ability to read and interpret schematics necessary.
• Familiarity with ERP and CRM platforms advantageous.

Responsibilities

• Deliver technical support via phone and email.
• Answer product-related questions and troubleshoot issues.
• Collaborate with teams to improve customer experience.

Skills

Technical support

Troubleshooting

Communication

Organizational skills

Problem-solving

Education

Experience in electronics or marine/electrical systems

Tools

Microsoft Office

Adobe PDF

Diagnostic tools

Job description

We're looking for a Marine Technical Support Specialist to join our dynamic support team. In this role, you'll be the voice of our brand-helping customers troubleshoot issues, understand our products, and feel confident in their purchases. Your work will directly impact customer satisfaction and retention
What You'll Do
* Deliver exceptional technical support via phone and email
* Answer product-related questions (features, installation, sizing, compatibility, etc.)
* Troubleshoot issues using schematics, wiring diagrams, and diagnostic tools
* Guide customers through warranty, repair, and replacement processes
* Document customer interactions and case details in our ERP/CRM systems
* Contribute to FAQs, troubleshooting guides, and training materials
* Review manuals, technical bulletins, and marketing content for accuracy
* Collaborate with cross-functional teams to improve the customer experience
What You Bring
* Experience in technical support, electronics, or marine/electrical systems
* Familiarity with ERP and CRM platforms
* Ability to read and interpret schematics and technical documents
* Strong troubleshooting and problem-solving skills
* Excellent communication-both written and verbal
* Proficiency with Microsoft Office, Adobe PDF, and diagnostic tools (e.g., multimeter)
* Knowledge of AC/DC electrical systems, ABYC, NMEA, or FCC licensing is a plus
Soft Skills That Set You Apart
* A positive, can-do attitude and a passion for helping others
* Strong organizational and time management skills
* Team player with a collaborative mindset
* High level of personal accountability and integrity
* Ability to stay calm under pressure and resolve conflicts professionally
*Pay and Benefits*
The pay range for this position is $19.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Jun 20, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.