Field Technical Support Representative III

Rheem Manufacturing; Fort Myers (FL); Remote; USD 52,000 - 98,000; Full time

Job summary

Rheem Manufacturing seeks a full-time Field Technical Support Representative III in Fort Myers, FL, primarily remote with significant fieldwork. The role demands diagnosing and resolving service issues, requiring technical expertise, customer service skills, and a valid driver’s license. Competitive salary and emphasis on teamwork and technical proficiency are key aspects.

Qualifications

• Associate's degree or equivalent post-high school training.
• EPA Certification with refrigerant handling license.
• 2-4 years of customer service experience.

Responsibilities

• Provide technical assistance on service, installation, and repair.
• Troubleshoot issues, diagnose problems, and initiate repairs.
• Use computerized systems for tracking requests and documentation.

Skills

Communication

Problem Solving

Teamwork

Education

Associate's degree

Tools

MS Office

Job description

Field Technical Support Representative III

Join to apply for the Field Technical Support Representative III role at Rheem Manufacturing.

Job Description

The Field Service Technician will be responsible for providing advanced assistance to customers in the field to diagnose and resolve documented and undocumented service and installation issues. They will support phone and electronic communications, and drive company vehicles to customer locations.

This position serves our Raypak Division in Fort Myers, FL. The role is primarily remote, but candidates should reside near Fort Myers, FL, and be able to attend in-person training and meetings. The role requires being in the field most of the time.

Responsibilities

• Provide verbal and written technical assistance on product service, installation, repair, and questions for complex projects.
• Troubleshoot errors, diagnose problems, and initiate repairs (Heat Pumps and Gas).
• Explain warranty information and arrange for returns for repair or replacement.
• Use computerized systems for tracking requests, troubleshooting, inventory, and documentation.
• Follow up to ensure resolution and maintain records.
• Test and repair products on-site, connect products to power sources, and perform installation and troubleshooting.
• Ensure equipment is in proper working condition, maintain parts inventory, and perform other duties as assigned.

Qualifications

• Associate’s degree or equivalent post-high school training.
• EPA Certification with refrigerant handling license.
• 2-4 years of customer service experience in manufacturing or insurance.
• Excellent communication skills, proficiency in MS Office.
• Ability to work well in a team, read and interpret technical documents, and solve practical problems.
• Valid Driver’s License.

Preferred Skills

• Experience with HVAC equipment and heat pumps.
• Strong technical reading and comprehension skills.
• Ability to support multiple products and prioritize tasks.
• Availability to work weekends, holidays, and staggered shifts.
• Bilingual in Spanish preferred.

About Us

Rheem is committed to bringing comfort through innovative heating, cooling, and water heating solutions, focusing on sustainability. We value diverse, talented teams and encourage all qualified candidates to apply. Rheem is an Equal Opportunity Employer.

Additional Details

This role is full-time, mid-senior level, in the manufacturing industry, and involves information technology aspects. The salary range is $52,500 to $97,500 depending on experience and qualifications.

This job posting is active, and applications are encouraged.