FT Customer Support Representative (Work From Home)

California Jobs; Los Angeles (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in the fitness industry is seeking a full-time Customer Support Representative to work from home. The representative will provide exceptional service to the CrossFit community by handling inquiries and resolving customer concerns. This role offers a salary of up to $27 per hour, a comprehensive benefits package, and the opportunity to engage with a passionate community while working remotely from anywhere in the U.S.

Benefits

Comprehensive benefits package

Fully remote work opportunity

Qualifications

• Exceptional written and verbal communication skills.
• Strong problem-solving skills to address customer inquiries.
• Must be punctual for scheduled work shifts.

Responsibilities

• Provide concierge-style service to the CrossFit community through inquiry emails.
• Resolve or escalate customer inquiries, complaints, and feedback efficiently.
• Act as a liaison between the CrossFit Games and public participants.

Skills

Communication

Problem-solving

Independence

Tools

CRM software

Job description

FT Customer Support Representative (Work From Home)

Employer Industry: Fitness and Health Services

Why consider this job opportunity:
- Salary up to $27 per hour plus bonus
- Comprehensive benefits package offered
- Opportunity to work fully remote from anywhere in the U.S.
- Engage with a passionate community and cultivate brand loyalty
- Support a variety of events, including virtual and in-person competitions
- Fast hiring process for immediate opportunities

What to Expect (Job Responsibilities):
- Provide concierge-style service to the CrossFit community through inquiry emails
- Resolve or escalate customer inquiries, complaints, and feedback efficiently
- Act as a liaison between the CrossFit Games and public participants
- Offer backend support for all CrossFit Games competitions
- Update macros and write FAQ articles to assist customers

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Exceptional written and verbal communication skills
- Strong problem-solving skills to address customer inquiries
- Ability to work independently in a remote environment
- Experience in customer service or support roles

How to Stand Out (Preferred Qualifications):
- Previous experience in the fitness or health industry
- Familiarity with CrossFit or competitive sports
- Knowledge of customer relationship management (CRM) software
- Proven ability to write clear and concise communication materials

#FitnessIndustry #CustomerSupport #RemoteWork #CareerOpportunity #CrossFitCommunity

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

About the company

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.