Inside Sales Technical Support Representative - AMD/HP

MarketStar; United States; Remote; USD 55,000 - 65,000; Full time

Job summary

MarketStar is looking for an Inside Sales Technical Support Representative to join the AMD-HP Alliance team. This role focuses on supporting inside sales engagement, providing technical product information, and training sales teams on HP and AMD products to enhance sales effectiveness. Successful candidates will bring strong technical knowledge and excellent communication skills to help customers effectively use these products.

Benefits

Structured learning and career development programs

Mental health program

Generous Paid Time Off policy

Paid medical leave

Child/Dependent care reimbursement

Education reimbursement

401k match and hardship loan program

Comprehensive healthcare coverage

Qualifications

• Experience in sales support, training, pricing analysis, or technical enablement required.
• Understanding of channel sales preferred.
• Desire to learn and stay updated with new technologies.

Responsibilities

• Establish connections to understand customer needs.
• Conduct training for sales reps on HP-AMD solutions.
• Support sales teams with technical insights and customer inquiries.

Skills

Strong technical knowledge of AMD products

Excellent communication skills

Problem-solving mindset

Job description

Inside Sales Technical Support Representative - AMD/HP

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Inside Sales Technical Support Representative - AMD/HP

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About MarketStar

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!

About the AMD - HP Inside Sales Technical Support Rep :

MarketStar is looking for an Inside Sales Technical Support Rep to support our new AMD-HP Alliance team. The ISTS will support the Inside Sales engagement with HP inside sales teams and customers as needed to demonstrate how AMD technology can support needs. The ISTS will have a special focus on pre-sales activity as well as provide development support activity as needed.

Location: US - Remote

What will you do?

• Establish and maintain strong connections with key stakeholders to understand their needs and provide tailored solutions.
• Identify and secure new business by showcasing the advantages of HP and AMD to HP Inside Sales teams and potential customers.
• Provide guidance on HP products, including workstations, desktops, and laptops, ensuring sales teams have accurate technical information
• Work closely with inside sales teams to enhance their understanding of HP-AMD solutions, helping them position products effectively
• Conduct training sessions for sales representatives, ensuring they are equipped with the latest product knowledge and sales techniques.
• Support sales teams in addressing customer inquiries, providing technical insights, and resolving concerns
• Collect and relay customer insights to sales, business units, and engineering teams to improve products and services.
• Assist in pricing strategies, competitive analysis, and discount structures to support sales effortsOffer expert advice to sales personnel and customers on the evaluation, design, and development of AMD-based client solutions.
• Collaborate with the sales team to identify customer needs and propose suitable HP-AMD products and solutions.
• Coordinate with AMD and HP Sales, Architecture, Development, CTO, Business Unit, and other relevant teams to accomplish account objectives.
• Conduct informative presentations, training sessions, and updates for sales reps, customers, partners, and prospects to demonstrate HP and AMD's capabilities.
• Convert customer business issues and requirements into technical engagements that showcase HP-AMD's product offerings.
• Stay informed about the competitive landscape and clearly communicate the unique advantages and value of HP-AMD products compared to competitors.
  
  

What will you need to succeed?

• Strong technical knowledge of AMD products, HP’s workstation, desktop, and laptop portfolio
• Experience in sales support, training, pricing analysis, or technical enablement
• Solid understanding or experience with channel sales
• Excellent communication and training skills
• Ability to collaborate with multiple teams and stakeholders
• Problem-solving mindset with a customer-centric approach.A desire to continuously learn and stay updated with new technologies.
• Excellent problem-solving, time-management, prioritization, organizational, and collaborative skills, with strong communication abilities and a proven track record in CPU and server system architecture.
  
  

What We Offer

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:

• Structured learning and career development programs
• Mental health program
• Generous Paid Time Off policy
• Paid medical leave
• Child/Dependent care reimbursement
• Education reimbursement
• 401k match, hardship loan program, access to financial wellness advisor
• Comprehensive healthcare coverage including medical, dental, and vision
  
  

The salary range for this position is between $$55,000 and $65,000.00 annually. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please contact us at [e-mail] for assistance.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Outsourcing and Offshoring Consulting

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