Technical Support Representative

Davita Inc.; Menomonee Falls (WI); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in the technology services sector is looking for a Technical Support Specialist. This fully remote position involves assisting customers with troubleshooting and product queries in the marine electronics field. Candidates should have experience with AC/DC systems and great customer support skills. A competitive hourly wage along with various benefits including medical and retirement plans is offered.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Employee Assistance Program

Qualifications

• Experience with AC and DC electrical systems.
• Practical computer application literacy.
• Knowledge of marine and RV electrical systems.

Responsibilities

• Resolve customer questions and provide remote troubleshooting.
• Assist in the development of FAQs and technical guides.
• Ensure timely processing of consumer information.

Skills

Technical support

Electronics

Troubleshooting

Customer support

Education

1 year of experience in Marine Electronics or RV electrical installations

Tools

Microsoft Office

ERP System

Job description

*Job Description*
The technical support team creates a positive customer experience by assisting in customer retention via technical troubleshooting, product selection, and warranty repair/replacement. This individual will contribute to the call center and ensure that all commitments to customers are met in a timely fashion. This individual will be responsible for technical support for our consumer product lines.

* Drive positive consumer experience through technical support via phone & email
* Answer product questions including features, benefits, installation, appropriate sizing of products, interaction with other products within the applications, etc.
* Execute call center documentation and processing
* Resolve customer questions, provide remote troubleshooting, responding to emails & voicemails.
* Assist in Development of FAQs and troubleshooting guides
* Review product training presentations
* Organize and document proven processes and procedures.
* Assist in reviewing manuals, technical bulletins, and technical marketing artwork to ensure positive customer experience and accuracy.
* Troubleshoot and diagnose using schematics, wiring diagrams, and assorted tools.
* Ensure timely processing and electronic capture of consumer & case information into internal systems
* Assist consumers thru product replacement or repair programs
*Skills*
Technical support, electronics, ERP, CRM, electrical wiring, electrical system, marine repair, marine engineering, multimeter, adobe pdf, Microsoft office, Electrical products, AC and DC electrical, industrial machinery, ABYC, NMEA, MEI, Marine Electronics, FCC License, Consumer technical support, Troubleshooting, Support, Windows, Customer support
*Additional Skills & Qualifications*
Must Haves:

* 1 year of experience in Marine Electronics, Boating Accessory installations, or RV electrical installations desired (Electrical products, RV's, Boats, or have Technical experience with AC and DC electrical) boating/marina, RV, Camping, ATV, outdoor sporting machines or industrial industry
* Practical computer application literacy (including Microsoft Office Suite, ERP System, and ability to learn internal systems)
* Practical experience and knowledge of AC and DC marine and RV electrical (wiring, wire termination, basic circuit analyze, use of DVM
*Pay and Benefits*
The pay range for this position is $19.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Jun 14, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.