Marine Ship Store Manager

The Hinckley Company; Groton (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

The Hinckley Company in Groton, CT is seeking a Marine Ship Store Manager to oversee inventory, purchasing, merchandising and customer service for our ship store network. You will manage parts and merchandise, coordinate stock levels, supervise store operations and train staff to deliver exceptional service to vessel crews and visitors.

The ideal candidate has at least 3 years in parts management or inventory control, strong mechanical knowledge of marine systems, and proficiency with POS

Qualifications

• Strong inventory management skills and experience overseeing parts and merchandise.
• Excellent customer service and problem-solving abilities.
• Proven ability to work with vendors, manage stock levels and maintain accurate records.

Responsibilities

• Inventory management & purchasing: manage inventory levels, order, stock, and conduct cycle counts.
• Store operations: merchandising, pricing, organization, and ensuring cleanliness and professionalism.
• Customer service: assist vessel crews and customers, resolve concerns, promote products.

Skills

Inventory management

Customer service

Mechanical aptitude

Communication

MS Office

Education

High school diploma or equivalent

Tools

POS software

Microsoft Excel

Job description

Description

Hinckley has been building and servicing America's finest yachts since 1928. Hinckley Yacht Services offers a network of full-service yacht yards from Maine to Florida. Our talented team members work on any make or model yacht and are proud to deliver the highest level of service in the industry.

We are always seeking individuals with a strong work ethic who are willing to support the best team in the business. The Marine Ship Store Manager is responsible for overseeing all ship store operations, including inventory management, purchasing, merchandising, sales, and customer service. This role ensures the availability of parts, supplies, and retail merchandise necessary to support vessel operations and customer needs. The ideal candidate possesses strong inventory management skills, a customer-focused mindset, and a solid mechanical background with the ability to understand marine, automotive, diesel, or related mechanical systems and components.

Essential Duties and Responsibilities

Inventory Management & Purchasing

• Manage inventory levels to ensure parts, supplies, and merchandise are available to support vessel operations and customer demand.
• Order, receive, stock, and maintain inventory using established purchasing procedures.
• Conduct cycle counts and inventory audits to ensure accuracy.
• Monitor inventory trends and adjust stock levels to optimize availability while controlling costs.
• Develop and maintain relationships with vendors and suppliers.
• Research and source replacement parts, equipment, and supplies as needed

Store Operations

• Oversee daily ship store operations, including merchandising, stocking, pricing, and organization.
• Ensure the store is clean, organized, and professionally maintained.
• Monitor sales performance and identify opportunities to improve product offerings.
• Maintain accurate records of purchases, inventory transactions, and sales.
• Ensure compliance with company policies and operational procedures.

Customer Service

• Provide exceptional service to vessel crews, customers, and visitors.
• Assist customers in identifying the correct parts, supplies, and equipment for their needs.
• Resolve customer concerns in a timely and professional manner.
• Promote products and support store sales initiatives.

Requirements

• High school diploma or equivalent.
• Strong mechanical aptitude and working knowledge of marine, automotive, diesel, heavy equipment, or similar mechanical systems.
• Minimum of 3 years of experience in parts management, inventory control, purchasing, or related operations.
• Experience identifying, sourcing, and managing parts and equipment inventories.
• Strong organizational, communication, and customer service skills.
• Proficiency with inventory management systems, point-of-sale software, and Microsoft Office applications.
• Ability to prioritize multiple responsibilities and work independently.