Marine Service Advisor & Customer Solutions

topsidemarinas; Waukegan (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401(k) with company match

PTO

Holiday Pay

Job summary

TopSide Marinas is seeking a Service Advisor to drive service and maintenance sales while ensuring customer satisfaction across our marina locations. You will document work orders, obtain approvals, and coordinate with parts and mechanics to keep shop flow efficient.

Responsibilities include detailing estimates, processing warranties, and maintaining accurate records. The role requires a high school diploma, at least two years of related experience, and a strong teamwork ethic in a fast-paced

Qualifications

• High school diploma required.
• Two years of applicable experience required.
• Working knowledge of engines and parts is helpful.

Responsibilities

• Sell service and maintenance work to customers in person, by telephone, and electronically as best suits the customer
• Sell upgrades and improvements to customers
• Document and write customer work orders and enter them in the computer
• Secure customer approval prior to starting work including method of payment
• Estimate mechanical and electrical repair costs when requested
• Work with the parts department to ensure that parts are ordered after estimates are approved and monitor lead times to manage shop flow and efficiency
• Review, edit, and approve customer billings and warranty billings
• Work with mechanics and management to ensure timely completion of work
• Clarify and correct reasonable customer dissatisfaction
• Obtain warranty approval from manufacturer and help process warranty claims
• Recommend changes in procedure that will improve service efficiency
• Complete and process all paperwork on a timely basis and with accuracy
• Maintain department accurate company records
• Maintain work area in an organized, clean, and safe condition
• Assist in training personnel
• Promote safety procedures and implement safety requirements
• Promote inter-departmental relations
• Refer potential Sales leads and potential Storage leads to each department

Skills

Two years experience

Engine knowledge

Teamwork

Self-starter

Education

High school diploma

Job description

TopSide Marinas is seeking a Service Advisor to drive service and maintenance sales while ensuring customer satisfaction across our marina locations. You will document work orders, obtain approvals, and coordinate with parts and mechanics to keep shop flow efficient.

Responsibilities include detailing estimates, processing warranties, and maintaining accurate records. The role requires a high school diploma, at least two years of related experience, and a strong teamwork ethic in a fast-paced