Marine Service Advisor - Customer Experience & Scheduling

Bosuns Marine - Mashpee; Pine Tree Corner (MA); On-site; USD 34,000 - 41,000; Full time

Job summary

BOSUNS MARINE - MASHPEE in Mashpee, MA is seeking a Service Advisor to deliver excellent customer service for retail, warranty and repair orders. You will manage scheduling, prepare estimates, and maintain repair records with a focus on accuracy and timely communication.

The role requires 2–3 years in customer service or service advisory, preferably in marine or automotive settings. Local applicants only; on-site work expected.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to build and maintain customer relationships.
• Ability to manage service schedules and appointments.
• Ability to prioritize tasks in a fast-paced environment.
• Detail-oriented with accurate documentation and reporting.
• Efficient in managing workflow and ensuring customer expectations are met.

Responsibilities

• Processes retail, warranty and internal repairs orders efficiently and in a timely manner.
• Maintains repair records for use in supervision or control.
• Execute service shop scheduling for assigned technicians with the final approval of the service manager.
• Performs detailed write-up of customers concerns and incorporate required work.
• Collaborate with the service manager to improve internal processes, workflow, and operational efficiency.
• Builds and maintains positive customer and manufacturer relationships to strengthen customer loyalty.
• Helps to maintain the flow and distribution of supplies and parts; assist in determining the type of materials, supplies, machinery, equipment or tolls to be used or parts to be bought, stocked, and sold.
• Resolves customer complaints or concerns in a timely manner and always looks for ways to better serve our customers.
• Obtains warranty or service contract approvals in a timely manner.
• Effectively communicates with customers on a timely basis, keeping the customer proactively informed of the status and completion of their repairs.
• Performs quality control checks on finished boats, assuring completion of repairs & cleanliness.
• Participates in the appraisal of technician productivity and efficiency for the purpose of recommending promotions or other changes in status; assists in interviewing, selecting, and training of technicians.
• Monitor and implement legal compliance measures.
• Maintain a neat and orderly office area at all times
• Close out all open labor lines by the end of each business day

Skills

Customer service

Relationship building

Service scheduling

Time management

Attention to detail

Workflow management

Education

High school diploma or equivalent

Job description

BOSUNS MARINE - MASHPEE in Mashpee, MA is seeking a Service Advisor to deliver excellent customer service for retail, warranty and repair orders. You will manage scheduling, prepare estimates, and maintain repair records with a focus on accuracy and timely communication.

The role requires 2–3 years in customer service or service advisory, preferably in marine or automotive settings. Local applicants only; on-site work expected.