Marine Service Advisor: Repairs, Upgrades & Maintenance

Meineke; Newport News (VA); On-site; USD 43,000 - 64,000; Full time

Job summary

Sports Marine Newport News is seeking a Boat Service Advisor to supervise repair and service tasks, inspect vessels, and advise owners on repairs and safety upgrades while coordinating with technicians.

The role emphasizes preventative maintenance, efficiency upgrades, and clear communication of timelines, parts availability, and pricing to customers, with a focus on safety and high-quality service.

Responsibilities

• Inspect vessels and advise owners/operators about repairs and safety upgrades; work with technicians to implement improvements.
• Provide product information, availability, ETA of parts, and product recommendations to customers; manage parts orders and technician productivity to meet timelines.
• Maintain a clean and safe work environment.
• Handle daily paperwork from vendors.
• Source parts and pricing to deliver the best service to customers.
• Run quality checks on customer vessels and resolve customer complaints.
• Maintain positive relationships with vendors and staff to support productive operations.
• Deliver prompt, professional solutions for customer inquiries and issues.
• Assist with other duties to support business growth.

Job description

Sports Marine Newport News is seeking a Boat Service Advisor to supervise repair and service tasks, inspect vessels, and advise owners on repairs and safety upgrades while coordinating with technicians.

The role emphasizes preventative maintenance, efficiency upgrades, and clear communication of timelines, parts availability, and pricing to customers, with a focus on safety and high-quality service.