Marine Service Writer

River Valley Power & Sport; Red Wing (MN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Health Savings Account

401(k) with match

Life Insurance

Short-Term Disability

Paid Time Off

Paid Holidays

Employee Discounts

Wellness Programs

Job summary

River Valley Marine in Red Wing, Minnesota, is seeking an experienced Marine Service Advisor to join our busy service team. You will be the primary link between customers and technicians, guiding repairs, maintenance, warranty work, and seasonal service to get boats back on the water.

The ideal candidate has strong customer service and communication skills, with the ability to manage multiple repair orders and deadlines.

Qualifications

• Experience as Marine Service Advisor or related role.
• Strong customer service and communication skills.
• Ability to manage multiple customers and deadlines.
• Valid driver’s license.

Responsibilities

• Serve as primary point of contact for marine service customers.
• Help customers with repairs, maintenance, diagnostics, commissioning, winterization, storage, and seasonal service.
• Write repair orders, prepare service estimates, and schedule appointments.
• Communicate repair recommendations, costs, timelines, and service updates to customers.
• Coordinate work with marine technicians to keep repairs moving.
• Follow up with customers throughout the repair process.
• Recommend maintenance, parts, accessories, and service solutions.
• Support parts and service operations during peak seasonal demand.
• Assist with warranty documentation and manufacturer requirements.
• Maintain accurate repair orders and customer records using Lightspeed EVO.
• Help manage customer expectations during busy spring and fall service seasons.
• Build long‑term relationships that keep customers coming back.

Skills

Customer Service

Communication

Multi-tasking

Organization

Problem Solving

Dealership experience

Tools

Lightspeed EVO

Job description

Marine Service Advisor | Marine Service Writer | Boat Service Advisor

$60,000-$90,000+ Annual Earnings (Base + Commission)
Full-Time | Year-Round | Red Wing, MN

Turn Your Customer Service and Mechanical Knowledge into a Marine Career

River Valley Marine is hiring an experienced Marine Service Advisor to join our team in Red Wing, Minnesota.

This is an excellent opportunity for someone who enjoys working with customers, solving problems, and keeping a busy service department moving. As a Marine Service Advisor, you'll be the primary connection between our customers and technicians—helping boat owners navigate repairs, maintenance, seasonal service, warranty work, accessories, and everything needed to get them back on the water.

We're looking for someone who understands great service and knows how to communicate with both customers and technicians. Experience in the marine industry is valuable, but it's not required. If your background is in automotive, powersports, RV, equipment, or another dealership service environment, we want to talk to you.

Compensation

• $65,000-$85,000+ annual earning potential
• Base salary + commission + performance incentives
• Full-time, year-round position
• Long-term career and advancement opportunities

Why Join River Valley Marine?

• Join one of North America's Top 10 Marine Dealers
• Work with an established, experienced marine service team
• Family-owned and serving Minnesota boaters since 1996
• Work around fishing boats, pontoons, recreational boats, marine engines, trailers, parts, and accessories
• Employee discounts on boats, powersports products, parts, accessories, apparel, and service
• Career opportunities throughout River Valley Companies
• Be part of a company that believes boating and powersports should be fun—for our customers and our employees

What You'll Do

• Serve as a primary point of contact for marine service customers
• Help customers with repairs, maintenance, diagnostics, commissioning, winterization, storage, and seasonal service
• Write repair orders, prepare service estimates, and schedule appointments
• Communicate repair recommendations, costs, timelines, and service updates to customers
• Coordinate work with marine technicians to keep repairs moving efficiently
• Follow up with customers throughout the repair process
• Recommend appropriate maintenance, parts, accessories, and service solutions
• Support parts and service operations during peak seasonal demand
• Assist with warranty documentation and manufacturer requirements
• Maintain accurate repair orders and customer records using Lightspeed EVO
• Help manage customer expectations during busy spring and fall service seasons
• Build long‑term relationships that keep customers coming back to River Valley Marine

What We’re Looking For

• Previous experience as a Marine Service Advisor, Marine Service Writer, Boat Service Advisor, Automotive Service Advisor, Powersports Service Advisor, RV Service Writer, Parts Advisor, or similar dealership professional
• Strong customer service and communication skills
• Ability to manage multiple customers, repair orders, technicians, and deadlines at the same time
• Strong organizational skills and attention to detail
• Ability to explain mechanical and technical information in a way customers can understand
• Comfortable having honest conversations with customers about repair recommendations, pricing, and timelines
• Ability to remain professional and solutions-focused when handling difficult customer situations
• Interest in boating, fishing, powersports, or the recreational industry
• Positive, team-first attitude
• Valid driver's license

Experience with marine engines, Mercury, Yamaha, Suzuki, Volvo Penta, warranty administration, Lightspeed EVO, dealership management systems, or marine service operations is a plus.

Coming from Automotive, Powersports, or RV Service?

You don't have to spend your entire career in the marine industry to be successful here.

Some of the skills that make a great automotive, powersports, or RV Service Advisor transfer directly to marine: writing accurate repair orders, communicating with technicians, managing customer expectations, recommending needed maintenance, handling warranty work, and keeping jobs moving through the shop.

If you already understand dealership service operations and are interested in boating and the marine industry, we can help you learn the marine side of the business.

Schedule

• Full-time, year-round position
• Monday-Friday
• Typical hours: 8:00 AM-5:00 PM
• Additional hours may be needed during peak spring commissioning and fall winterization seasons

Benefits

• Medical & Dental Insurance
• Health Savings Account (HSA)
• 401(k) with employer match (Traditional & Roth)
• Life Insurance
• Short-Term Disability
• Accident & Critical Illness Coverage
• Paid Time Off (PTO)
• Paid Holidays
• Employee Assistance Program (EAP)
• Doctor on Demand
• Wellness Programs
• Company Apparel
• Employee Discounts.

About River Valley Marine

River Valley Marine has been helping Minnesota families create memories on the water since 1996. As part of River Valley Companies, we've grown into one of the Midwest's premier marine and powersports dealerships by hiring talented people who care about customers, understand the importance of great service, and enjoy the recreational products we sell.

Our Red Wing operation serves boaters throughout Southeast Minnesota and Western Wisconsin, including customers who spend their summers boating, fishing, and enjoying the Mississippi River and surrounding lakes.

We're looking for someone who wants more than a seasonal job. We're looking for a Service Advisor who can become a trusted resource for our customers and an important part of our Red Wing team.

Join the River Valley Team

If you're searching for Marine Service Advisor jobs, Marine Service Writer jobs, Boat Service Advisor jobs, Boat Service Writer jobs, Automotive Service Advisor jobs, Powersports Service Advisor jobs, RV Service Writer jobs, Parts Advisor jobs, Service Writer jobs, or marine dealership careers in Red Wing, southeastern Minnesota, or western Wisconsin we'd like to hear from you.