Marine Parts & Warehouse Manager — Customer Focus

Laborde Products; Deer Park (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Life insurance

Disability insurance

401k with company match

Paid time off

Company paid holidays

Job summary

Laborde Products in Deer Park, TX is seeking a Parts Manager to lead the Parts and Warehouse Departments, drive parts sales, and ensure outstanding customer service. You will coach the team and optimize processes to exceed customer expectations.

The ideal candidate has 5+ years in parts sales and management, strong leadership, and a hands-on approach to inventory, shipping, and daily paperwork. We offer competitive salaries, comprehensive health plans with employer-paid options, a 401(k) match,

Qualifications

• 5+ years of related parts sales and management experience.
• Strong leadership and team-building skills.
• High energy with a positive attitude and strong work ethic.
• Willing to face complex issues head on, work through challenges, and implement changes to build a stronger organization.
• Strong customer service mentality.
• Excellent organizational skills.
• Well-developed interpersonal skills.

Responsibilities

• Develop and lead a parts sales process to build loyalty and referrals.
• Oversee the customer order process from purchase to delivery.
• Manage customer requests and complaints, turning challenges into opportunities.
• Coach the Parts Team to drive customers to our online portal.
• Monitor customer satisfaction and implement improvements to ensure exceeding expectations.
• Maintain perpetual physical inventory to ensure accuracy of our parts supply.
• Oversee shipping and receiving, ensuring smooth operations.

Skills

Parts sales

Leadership

Team building

Customer service

Organizational skills

Interpersonal skills

Job description

Laborde Products in Deer Park, TX is seeking a Parts Manager to lead the Parts and Warehouse Departments, drive parts sales, and ensure outstanding customer service. You will coach the team and optimize processes to exceed customer expectations.

The ideal candidate has 5+ years in parts sales and management, strong leadership, and a hands-on approach to inventory, shipping, and daily paperwork. We offer competitive salaries, comprehensive health plans with employer-paid options, a 401(k) match,