Hybrid Claims Investigator – Investigations & Settlements

SSA Marine; Savannah (GA); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Life insurance

Paid time off

401(k) retirement plan

Employee Assistance Program

Bonuses

Job summary

SSA Marine seeks a motivated Claims Adjuster in a hybrid role at our Savannah, GA location. The position involves investigating, evaluating, negotiating, and resolving third-party claims across marine terminal, cargo, and bodily injury matters.

Strong writing and negotiation skills are essential, with travel as needed. The role offers a structured environment with collaboration across operations, safety, legal, and insurers.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 2+ years in claims, insurance, investigations, risk management, legal, transportation, or related fields.
• Strong investigative and critical thinking skills.
• Excellent written and verbal communication abilities.
• Professional and courteous communication with coworkers, management, clients and claimants.
• Effective negotiation and conflict resolution skills.
• Ability to independently manage multiple assignments and deadlines.
• Proficient in Microsoft Office and business software applications.
• Valid driver's license and ability to travel as needed.

Responsibilities

• Conduct investigations of property damage, cargo, bodily injury, vehicle, and general liability claims.
• Gather and analyze evidence such as photographs, statements, contracts, invoices, estimates, and incident reports.
• Determine liability, evaluate damages, and develop resolution strategies.
• Establish and maintain claim reserves with documentation.
• Prepare claim summaries, correspondence, settlement recommendations, and reports.
• Negotiate settlements with claimants, attorneys, insurers, brokers, customers, and vendors.
• Maintain accurate claim files and reserve recommendations.
• Coordinate with operations to ensure timely investigations and evidence preservation.
• Assist with litigation management, subrogation, and insurance reporting.
• Identify claim trends and recommend loss prevention opportunities.
• Travel occasionally for investigations and meetings.

Skills

Investigative skills

Written & verbal communication

Negotiation

Multitasking

Microsoft Office proficiency

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Business software

Job description

SSA Marine seeks a motivated Claims Adjuster in a hybrid role at our Savannah, GA location. The position involves investigating, evaluating, negotiating, and resolving third-party claims across marine terminal, cargo, and bodily injury matters.

Strong writing and negotiation skills are essential, with travel as needed. The role offers a structured environment with collaboration across operations, safety, legal, and insurers.