Marine Care Support Specialist — 2nd Shift, Hybrid

KSA Integration, LLC; Quantico (VA); Híbrido; USD 23 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health & welfare benefits

Resumo da oferta

KSA Integration, LLC is seeking a Customer Care Representative for the 2nd shift (4:30 PM–12:30 AM, Sunday–Thursday). Hybrid work is available (2 days per week). CCRs are the first contact for inbound calls, conduct outreach, and assess support needs to guide Marines and families to applicable resources and entitlements.

Initial two-week training in the Wounded Warrior Call Center, then scheduled shifts. Requires NACLC background investigation, familiarity with USMC, and proficiency in Microsoft

Qualificações

• Active Tier 3 or NACLC background investigation required.
• Familiarity with the United States Marine Corps functions.
• Proficient in Microsoft Office 365.

Responsabilidades

• Answer inbound calls and conduct outreach with Marines and family members.
• Assess the individual’s support needs and provide information on resources, benefits, and entitlements.
• Document information accurately in MCWIITS and coordinate with relevant stakeholders to address needs.

Conhecimentos

Customer service

Communication

Data entry

Ferramentas

MS Office 365

Descrição da oferta de emprego

KSA Integration, LLC is seeking a Customer Care Representative for the 2nd shift (4:30 PM–12:30 AM, Sunday–Thursday). Hybrid work is available (2 days per week). CCRs are the first contact for inbound calls, conduct outreach, and assess support needs to guide Marines and families to applicable resources and entitlements.

Initial two-week training in the Wounded Warrior Call Center, then scheduled shifts. Requires NACLC background investigation, familiarity with USMC, and proficiency in Microsoft