Marina Operations Manager - Customer Experience & Safety

Fraser Yachts Group; Lake Wylie (SC); On-site; USD 60,000 - 90,000; Full time

Job summary

Fraser Yachts Group in Lake Wylie, SC seeks an experienced Marina Operations Manager to oversee dock operations, promotions, and daily staff. You will ensure safety, maintenance, and customer satisfaction while driving occupancy and revenue.

This role manages scheduling, billing, weather planning, and coordination with contractors, aligning with federal and local regulations and the company safety program.

Responsibilities

• Market, promote and lease annual water and dry storage slips
• Resolve customer issues and build a loyal customer base for the marina
• Manage and ensure safe and profitable operations of marina
• Invoice, collect and apply payments
• Direct and schedule staff to perform maintenance and other building facilities, docks, customer areas and grounds
• Determine when maintenance issues will require the use of a licensed contractor and schedule work
• Communicate customer satisfaction standards to all personnel
• Provide an exceptional customer experience for all visitors to the marina facility
• Maintain and enforce marina rules to all guests and respond to rule violations
• Oversee events and promotions at the marina
• Oversee severe weather planning to protect docks, vessels, equipment, team members and customers
• Report boat damage to store and service manager and contact customers when applicable
• Ensure compliance with all regulations regarding marina operations
• Implement safe, effective and efficient work procedures
• Promote and participate in the MarineMax Safety Program
• Other duties as assigned

Job description

Fraser Yachts Group in Lake Wylie, SC seeks an experienced Marina Operations Manager to oversee dock operations, promotions, and daily staff. You will ensure safety, maintenance, and customer satisfaction while driving occupancy and revenue.

This role manages scheduling, billing, weather planning, and coordination with contractors, aligning with federal and local regulations and the company safety program.